Thameslink screen in Kentish Town booking hall

[RGM654]

I am an occasional user of Kentish Town station. I can start a journey home from there by either Underground or Thameslink.

Generally I look at the Thameslink display screen in the booking hall to see how long I would need to wait for the next train, and then choose my route accordingly.

On two occasions towards the end of last year I found the screen blank, so traipsed over to the Thameslink platform, only to find out that no train was due and then traipse back to the Underground.

I complained to TfL who first misunderstood, so I clarified by concern. Now they have told me

"I have contacted the Manager of Kentish Town, they informed that there are two arrival screens in the ticket hall. One for London Underground and one for National Rail. The screen for London Underground is still functional, and so it is advisable to contact National Rail regarding the repair of the display."

The statement that the LU screen is functional does suggest that the Thameslink one is still not.

Is that screen actually the responsibility of National Rail (rather than Network Rail or the Thameslink TOC)? If so, what is the relevant contact for National Rail?

I could of course use my phone and look online, but when you're actually at a station the indicators there should be the most convenient source of information.

 

[James H]

It would be a matter for Thameslink

 

[swt_passenger]

I suggest TfL are just using “National Rail” in the widest possible sense, ie meaning “not TfL”. I think Thameslink should be contacted to report the problem.

 

[iphone76]

Not sure if this is any use, but you can use this link to get the departure screen on your phone.

You can change the train company / Station too. I know it doesn't help getting the screen fixed, but it should save you a walk.

*sorry just seen you say you know you could get this information online.*

https://tiger.worldline.global/KNTSHTN/ciss;graphic=1

 

[su31]

I worked at Kentish Town Tube station until late November. The screen in question is definitely a National Rail asset. The problem is, because it's on the Tube station, access arrangements for repairing the screen are different to those on a National Rail station. Due to the height of the screen, it is not accessible during traffic hours and National Rail don't have many engineers working at night that can maintain the asset. I had some posters made with a QR code for staff and customer convenience but I guess they've also now gone.

 

[RGM654]

I thought I'd posted here to say thanks for the info but it seems to have vanished.

 

[su31]

I thought I'd posted here to say thanks for the info but it seems to have vanished.

No problem