Being as TOCs get moaned about for poor service, I thought I would post a great service shout.
After getting on the train from Bedford yesterday morning, which the station Passenger Information System (PIS) had West Hampstead Thameslink as a stop and the train didn't, confirmed by the driver at St Albans and leaving me to get a stopper from there, I feel I need to give a shout-out for great service today.
Getting the same train today and the PIS had the same stopping pattern and upon asking the station staff, was told it was.
As a driver myself for a different TOC and with a gut feeling I asked the driver, who told me that it wasn't stopping at West Hampstead Thameslink and I told him about the previous day. A couple of phone calls later and the driver and staff had spoken to their control, who put West Hampstead into the stopping pattern and announced it to the public, as well as the driver coming into the coach to let me know.
Massive thanks to everyone concerned with sorting that out.
After getting on the train from Bedford yesterday morning, which the station Passenger Information System (PIS) had West Hampstead Thameslink as a stop and the train didn't, confirmed by the driver at St Albans and leaving me to get a stopper from there, I feel I need to give a shout-out for great service today.
Getting the same train today and the PIS had the same stopping pattern and upon asking the station staff, was told it was.
As a driver myself for a different TOC and with a gut feeling I asked the driver, who told me that it wasn't stopping at West Hampstead Thameslink and I told him about the previous day. A couple of phone calls later and the driver and staff had spoken to their control, who put West Hampstead into the stopping pattern and announced it to the public, as well as the driver coming into the coach to let me know.
Massive thanks to everyone concerned with sorting that out.
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