trainophile
Established Member
We have 1st Class tickets from Hereford to Crewe on the 09:59 this morning, however a 3-coach 197 turned up instead.
The guy on the barriers at Hereford gave me a card with a QR code to scan to claim for the difference. However the linked form only offers “ticket bought on the app or the website“ or “at a ticket office or machine”. I bought them from Trainsplit.
How do I proceed? Do I select the first option, as it doesn’t actually specify which app/website, although I assume they mean TfW’s?
There’s also a phone number, guess I’d probably better do that
Also they are Advance tickets so goodness knows how they calculate the difference. We paid £25 each.
The guy on the barriers at Hereford gave me a card with a QR code to scan to claim for the difference. However the linked form only offers “ticket bought on the app or the website“ or “at a ticket office or machine”. I bought them from Trainsplit.
How do I proceed? Do I select the first option, as it doesn’t actually specify which app/website, although I assume they mean TfW’s?
There’s also a phone number, guess I’d probably better do that
Also they are Advance tickets so goodness knows how they calculate the difference. We paid £25 each.