Terrible Chiltern ticket machines

[Nicholas43]

To parallel the Northern thread, in the hope that a Chiltern Retail Operations Manager, if there be such, will show up.
The machines at Oxford Parkway enraged me last time I tried. Everything took lots more presses than I needed, response was random, and going back one step was erratic. Admittedly I was trying a purchase a bit off-piste: one month off-peak return Radley to London Terminals any permitted. After about 37 presses, I found I was boxed in to options via High Wycombe only. I made a complaint, which was first not understood, and then ignored.

 

[yorkie]

To parallel the Northern thread, in the hope that a Chiltern Retail Operations Manager, if there be such, will show up.

I don't know about getting a response on here, but what I can say is that I am certain that people from Chiltern Railways will see this thread.

If you can follow up your initial email with another one and let me know the reference number (send me a direct message), I will let someone know, so it will hopefully get looked at by someone in a position to do something about it.

 

[island]

I am quite confused. All walk up tickets from Radley to London Terminals (http://www.brfares.com/#!fares?orig=RAD&dest=1072) are route Any Permitted; there are no Via High Wycombe tickets.

 

[yorkie]

Looking at fares from Oxford Parkway, these are all routed via High Wycombe. But from Radley they are all routed Any Permitted.

Does Oxford Parkway station have a 'Purchase tickets from another station' option?

Did you make a purchase? How did the ticket print, if so?

 

[Nicholas43]

Yes the machines offer tickets from another station. I inputted that, one tricky letter at a time. And yes indeed, I wanted Any Permitted. But I found myself being offered a morass of High Wycombe only tickets, after rejecting a swamp of travelcards. There's no ticket office, but the kind and efficient chap at the enquiry desk has a little hand-held machine using which he produced the right ticket in about 20 seconds. Which didn't open the gate, so he let me through.

 

[yorkie]

That's really odd. Were you able to take a photo of the erroneous tickets displayed? How long ago was this? Is anyone reading this in a position to test these machines?

I know someone tested it at Marylebone and was not able to recreate it.

 

[Nicholas43]

Sorry, no photo. Was 23 May. I was prompted to post by seeing the thread about Northern's machines.