MissChampers
New Member
Hi there, I've just been invited to take part in a telephone interview for the role of Gateline Assistant, does anyone know what kind of questions I will be asked just so I can prepare ahead. Thanks in advance.
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Telephone interview
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MissChampers
New Member
It's for GWR
PudseyBearHST
Member
Hi. Ive had a telephone interview for a Train Manager with GWR recently and considering that you are also applying for a customer services role, I would imagine the interview questions will be very similar.
The interview itself lasts for 25 minutes and to be honest, the questions are fairly generic for a customer services role and there were no surprising questions. It is mostly just the 'Give an example of .... " type questions including the following topics: working in a team; leading a team; a difficult situation (or emergency situation) and how YOU dealt with it; working in customer services; your motivation for the job and your passion for customer services; your ability to influence people; building relationships with colleagues.
Best of Luck for the interview!
The interview itself lasts for 25 minutes and to be honest, the questions are fairly generic for a customer services role and there were no surprising questions. It is mostly just the 'Give an example of .... " type questions including the following topics: working in a team; leading a team; a difficult situation (or emergency situation) and how YOU dealt with it; working in customer services; your motivation for the job and your passion for customer services; your ability to influence people; building relationships with colleagues.
Best of Luck for the interview!
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