Hi everyone, I was travelling from Rye to London Bridge today, but I accidentally tapped out using contactless instead of my train ticket. I then took the underground from London Bridge to Canary Wharf. Could anyone help with what I should do next and if I'll be charged a penalty? Thanks in advance!
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Tapped out using contactless instead of rail ticket
- Thread starter merle
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It should be fine as a one-off.
Two options would appear to be to call the Oyster helpdesk and explain the situation, or to complete the incomplete journey online with a touch in at suitable station.
bikesntrains77
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As it's contactless you might have to deal with it online at https://contactless.tfl.gov.uk/
As said above, you could complete the journey or perhaps request a refund, possibly by showing them the ticket that was already valid for your journey.
As said above, you could complete the journey or perhaps request a refund, possibly by showing them the ticket that was already valid for your journey.
There's no penalty. You can call the TfL helpline and explain what's happened; if this is the first time this has happened to you, they'll likely just refund any maximum fare you've been charged. There's an outside chance they might ask to see your other ticket before agreeing to refund it, or that they might refuse. But most likely they'll just refund it.
PMH
Member
If the guy does nothing in this case they'd just be charged the incomplete journey fee I take it? Have never managed to make this myself, but it must be fairly common.
londonbridge
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I did this myself once, went to football at one of the West Midlands clubs, came back into Euston and tapped out with contactless instead of using my paper ticket to open the barrier. Went into my TFL account where I was charged for an incomplete journey (unknown/no tap in to Euston). Filled out the online form explaining what I’d done, got a reply saying the incomplete charge would be refunded, whilst noting that it was my first time doing this, and if it happened again they would ask for evidence of the paper ticket.
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