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SWT Customer Ambassadors

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Cavan

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7 Jan 2017
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SWT are frequently advertising for "customer ambassadors" - are these effectively the new grade of ticket office clerks? I haven't seen any of these ambassadors in the station concourse (London area) by the ticket machines yet as per London Underground.

Or will mass ticket office closures be coming under the new franchise? And then these roles will start doing as job description states?

Was thinking of applying but it is not clear what the role entails really.

The job description for Ambassador 2 and Ambassador 3 are the same but 3 has a higher salary.

Anyone who work for SWT got any info?
 
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