SWR Rail Operator (2) research

[DR0WNINGSVN]

Hi all,
I recently passed my assessment and have been told to research the role and come up with questions to ask when I’m at the first interview - but I won’t be on the railway much to ask anyone (as the stations I normally use don’t have them).
Can someone help me out by describing day to day activities and help formulate some potential questions (if possible)? TIA!!

 

[andy50027]

Train dispatch.
Safety checks.
Passenger assist (wheelchair ramps) VIP assistance. Luggage assists.
Bins / cleaning.
General passenger help - train times, ticketing info etc.
general station help - assisting with substitute bus preperation etc.

I’m only gateline but this is what I see ours doing.

Best bet is to get yourself to a busy station with 3-4 ROs and politely ask their jobs.
I’m sure they’d be willing to give you a run down if they’re not busy.

 

[MiNi]

I too passed the assessment for Ro2,then interview at Bournemouth. 2 interviewers ,asked what I thought the role entailed. Asked what I would look for on arrival at a station(clean tidy,trolleys away ,no visible obstructions. Asked what I would do if a drunk passenger was stumbling around abusing staff\passengers alike.Asked how I worked alone or in a team