SWR "Do Not Travel"

[Fiyero]

SWR put out a Do Not Travel on Monday - seemingly for their whole network. I worked from home but looked and my train ran and was only a few minutes late! I agree it wasn't worth the risk of not getting home later but can I claim for anything? (I have an annual season ticket on a smart card).

 

[The exile]

SWR put out a Do Not Travel on Monday - seemingly for their whole network. I worked from home but looked and my train ran and was only a few minutes late! I agree it wasn't worth the risk of not getting home later but can I claim for anything? (I have an annual season ticket on a smart card).

Surely if a “Do not travel” was issued SWR should extend all period tickets by 1 working day /issue a free “day season” to everyone affected. (latter suggestion because a 1day extension would be of no value in some circumstances)

 

[swt_passenger]

Surely if a “Do not travel” was issued SWR should extend all period tickets by 1 working day /issue a free “day season” to everyone affected. (latter suggestion because a 1day extension would be of no value in some circumstances)

That’s what they did under the old charter system, (void days), but I think it stopped with the introduction of delay repay?

 

[Starmill]

If you are advised not to travel and accordingly follow such advice, you can assume for the purposes of the Conditions of Travel that your trains simply don't exist any more. No alternative interpretation would make any sense.

Therefore you're entitled to a full refund for the affected day. This will only be a small amount of money in respect of an Annual, but if you wish to claim, it's yours. I suggest contacting SWR customer services with the details of your ticket and asking them how to proceed.