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Supervised bus boardings and app based tickets

NCT

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Are there any countries / networks where bus drivers check tickets and app based ticketing is available?

Within Europe, France seems to be one of the few (?) countries where in a lot of (most?) places bus boarding is through the front door with ticket checking by drivers. From my limited experience it seems those networks don't do app based tickets, as presumably loading your ticket and showing a QR code to the driver would be too much faff and make dwells too long.

Are there any app / QR code based tickets for buses in the UK?
 
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NCT

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Yes, very common in the UK. Directly supported by Ticketer ticket machines. FirstGroup I think particularly like it.

How does boarding work? Can the ticket machine read the phone without you loading the ticket within the app? Or is there faff involved?
 

farci

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In Andalucía, Spain Alsa enables you to reserve tickets in an App which you show to the driver. In busy periods this system reserves a seat
 

Segedunum

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I used a TEC bus at the weekend from Charleroi Airport to Fleurus. The driver made a point of standing in the doorway checking tickets, and I used the app where you had to scan a QR code which was very tiny and located in the corner of the main card validator's screen. I had tickets for two people - and the driver for some reason stopped me scanning the second, made me go back to the ticket list, grunted, then told me to scan the second one anyway. Quite a faff. On my return trip I decided not to bother with all that and just bought a paper ticket which had a QR code, though the driver just did a visual inspection.

I've bought a QR code ticket in the Czech Republic as well (a bus from Hrušovany to Laa an der Thaya) and couldn't get it to scan at all. The driver thankfully found my struggle rather amusing and managed to get it to scan himself.
 

stadler

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Are there any countries / networks where bus drivers check tickets and app based ticketing is available?

Within Europe, France seems to be one of the few (?) countries where in a lot of (most?) places bus boarding is through the front door with ticket checking by drivers. From my limited experience it seems those networks don't do app based tickets, as presumably loading your ticket and showing a QR code to the driver would be too much faff and make dwells too long.

Are there any app / QR code based tickets for buses in the UK?
How does boarding work? Can the ticket machine read the phone without you loading the ticket within the app? Or is there faff involved?
M Tickets have been around in the UK for a while. From the early 2010s up until the late 2010s most operators used M Tickets where you simply opened the app and showed the ticket on your phone to the driver. They would have a random four letter word that changed everyday that the driver could quickly use to check your ticket and normally some sort of animation. This was very common on all of the Go Ahead Group and First Group and Arriva Group operators and some other large operators.

Since the late 2010s most operators with M Tickets in the UK have switched to barcode scanning. So the M tickets now contain a QR code or an Aztec code. You have to open the app and scan your code on the ticket machine reader. The downside is that this makes boarding slower compared to just showing your phone screen to the driver.

You always have to open the app on your phone for either method. You have to open the app to get to your ticket. The ticket machines do not have capability to read your phone without you going in to the app to load the ticket barcode.
 

NCT

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I've clearly been sheltered by my Nottingham and London existence then! Nottingham was an early adopter of smartcards so I think never saw the need to bother with M Tickets. Nottingham City Transport was also one of the handful (or only?) adopters of exact fares in the country so probably didn't like the idea of the app loading faff.
 

zero

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In some (most?) of the UK, paper tickets bought from the driver will have QR codes. When they are multi-ride tickets or day tickets you just scan them on subsequent buses and the driver doesn't need to squint through the glass...

Provided that you prepare your phone prior to boarding, I think scanning a QR code from your phone screen is faster than waving your screen at the driver. The latter may be faster when the driver doesn't really care about checking, but the rare times I used M-tickets with the animated daily codes, drivers always wanted to have a closer look.

A few years ago I took a bus in Evian-les-Bains and paid the driver in cash. The driver retrieved a pre-printed paper ticket which had a QR code, and then scanned it at a QR code reader for me (because I looked like I didn't know you needed to scan it).

The German D-ticket is QR code and app-based and sometimes drivers check it (seems that every transport network has its own policy on whether drivers check tickets and if you can board by any door or only the front).
 

dutchflyer

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Does this also fit?
FLIXbus-the all over EURope green long distance bus (coach for old-style Brits) only has (to the best of my current knowledge) ticketing on your fone (if that is an app or not I leave to the discussion) and that is checked by the drivers before entry. It will also show the allocated seat for that trip. More or less comparable to how RYANair wants you to get access to minimize cost.
As above also mention- in general FRance and ESpana/Spain and coming up ITaly are the main areas where they switch over to this modern style of ticketing and checking. But frankly: when preparing a planned trip I found that one smaller urban system-Cambrai in the north of FRance- was now expecting casual visitors to instal their app for the odd single trip on their buses. For me too much trouble. Many smaller systems in this area have now free travel, apparently the cost of keeping up a complicated system for selling is too high for the low amount of revenue.
To zero above: more and more buses in Germany-mostly regional- are now installing reading devices for these QR codes on D-tickets-as the overwhelming majority of regular users hold this ticket. As a very rough/broad rule, urban/citybuses do not check at all and have free boarding and interurban/regional buses apply driver check. There are several features on the D-ticket that are made for manual inspection.
 

stadler

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I've clearly been sheltered by my Nottingham and London existence then! Nottingham was an early adopter of smartcards so I think never saw the need to bother with M Tickets. Nottingham City Transport was also one of the handful (or only?) adopters of exact fares in the country so probably didn't like the idea of the app loading faff.
London and Nottingham are two notable places that have almost completed avoided app tickets. London has the Oyster and adopted Contactless almost ten years before the rest of the UK bus network. So they had no need for M Tickets there.

I am surprised that Nottingham never did. But as you say they were a very early adapter of smartcards so perhaps it was not seen to be a priority. M Tickets were not as neccessary there.

The exact fare policy with fareboxes is getting very rare nowadays. It was mostly something that the municpal operators used. Nottingham was not the only place (i think Birmingham is the biggest place to use it) but it is still a rare feature.

Only about twenty bus operators still use it today and they are mostly municipal operators or oddly a bunch of Edinburgh and Glasgow area independents:

• Canavan Travel

• Cardiff Bus

• City Direct (ROI)

• Dublin Bus (ROI)

• Eirebus (ROI)

• First Aberdeen

• First Glasgow

• Garelochhead Coaches

• Go Ahead Ireland (ROI)

• Ipswich Buses

• Lets Go

• Lothian - East Coast Buses

• Lothian - Lothian Buses

• Lothian - Lothian Country Buses

• McColl's Travel

• McGill's - McGill's Buses

• McGill's - Midland Bluebird

• McGill's - Xplore Dundee

• McNairn's Coaches

• National Express Coventry

• National Express West Midlands

• Newport Bus

• Nottingham City Transport

• Prentice Coaches

• Reading Buses

• Wilsons Of Rhu

The only place in Europe outside of the UK and Ireland with fareboxes and an exact fare policy was Reykjavik in Iceland up until last summer. They went cashless about six months ago so the fareboxes are gone. But it is still used extensively in both the USA and Canada on at least 99% of bus operators.

In some (most?) of the UK, paper tickets bought from the driver will have QR codes. When they are multi-ride tickets or day tickets you just scan them on subsequent buses and the driver doesn't need to squint through the glass...

Provided that you prepare your phone prior to boarding, I think scanning a QR code from your phone screen is faster than waving your screen at the driver. The latter may be faster when the driver doesn't really care about checking, but the rare times I used M-tickets with the animated daily codes, drivers always wanted to have a closer look.

A few years ago I took a bus in Evian-les-Bains and paid the driver in cash. The driver retrieved a pre-printed paper ticket which had a QR code, and then scanned it at a QR code reader for me (because I looked like I didn't know you needed to scan it).

The German D-ticket is QR code and app-based and sometimes drivers check it (seems that every transport network has its own policy on whether drivers check tickets and if you can board by any door or only the front).
Yes it is getting common to get barcodes on the bottom of day tickets and then you scan it on each bus instead of showing it to the driver. I actually think it is much slower than the driver manually looking at it. Ticketer machines (which 99% of bus operators use) are so slow to scan anything.

Most multi operator tickets have no barcode. Ticketer still seems unable to handle multi operator tickets issued by another operator. As a result many operators never bother programming barcodes on these.

In the South East England area (Kent, Sussex, Surrey, Hampshire) we have the excellent Discovery ticket issued and accepted by 32 operators. Some operators print a barcode on the bottom of this but it never works on any other operator. So if you scan it on another operators bus then it can sometimes cause issues if the driver is not familar with the ticket. They think it is invalid even though it is not. As a result most of the 32 operators have stopped printing barcodes on the Discovery tickets.

Does this also fit?
FLIXbus-the all over EURope green long distance bus (coach for old-style Brits) only has (to the best of my current knowledge) ticketing on your fone (if that is an app or not I leave to the discussion) and that is checked by the drivers before entry. It will also show the allocated seat for that trip. More or less comparable to how RYANair wants you to get access to minimize cost.
As above also mention- in general FRance and ESpana/Spain and coming up ITaly are the main areas where they switch over to this modern style of ticketing and checking. But frankly: when preparing a planned trip I found that one smaller urban system-Cambrai in the north of FRance- was now expecting casual visitors to instal their app for the odd single trip on their buses. For me too much trouble. Many smaller systems in this area have now free travel, apparently the cost of keeping up a complicated system for selling is too high for the low amount of revenue.
To zero above: more and more buses in Germany-mostly regional- are now installing reading devices for these QR codes on D-tickets-as the overwhelming majority of regular users hold this ticket. As a very rough/broad rule, urban/citybuses do not check at all and have free boarding and interurban/regional buses apply driver check. There are several features on the D-ticket that are made for manual inspection.
Flixbus drivers sell paper tickets onboard with cash. It is very poorly advertised but you can actually purchase a ticket from the driver on all Flixbus services. This includes their entire UK operation and their entire Mainland European operation. The coach drivers have small handheld ticket machines. So it is perfectly possible to avoid online or app sales. I have bought tickets from drivers on Flixbus multiple times.
 

DanielB

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When Keolis Netherlands still had their own app, it used to display a numerical code and a certain colour which drivers used to check validity. Nowadays it's all QR codes which you have to scan at the validator however.
 

signed

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From my limited experience it seems those networks don't do app based tickets, as presumably loading your ticket and showing a QR code to the driver would be too much faff and make dwells too long.
A lot of the French networks has taken the mTickets route, especially on regional buses as few networks accept card payment to the drivers
 

CarrotPie

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In the Helsinki region, the vast majority (70%+) of passengers buy tickets on the app, but you have to show them to the driver, despite them replacing all the smartcard readers with ones that also have QR code readers a couple years ago; it seems they just can't be bothered to allow you to scan your app ticket on the readers, for some reason. Naturally this leads to fake tickets being commonplace, because drivers have no way of telling what's legit (and they're not difficult to forge) and most of them will let you on if you show them your phone's home screen, anyway.

The rest of Finland has had different card readers with QR code readers for years now and they make you scan your ticket there to make sure it's valid, because that makes sense. But that would make too much sense for Helsinki...
 

The exile

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The exact fare policy with fareboxes is getting very rare nowadays. It was mostly something that the municpal operators used.

Only about twenty bus operators still use it today and they are mostly municipal operators or oddly a bunch of Edinburgh and Glasgow area independents:
Given the fact that “Exact fare only” became the norm on municipal routes in Edinburgh about 50 years ago (when the child flat fare was 8p - now that was a right pain!), it’s hardly surprising that independents have just followed suit - where people are used to it it’s far quicker and safer than ragging with change.
 

AdamWW

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M Tickets have been around in the UK for a while. From the early 2010s up until the late 2010s most operators used M Tickets where you simply opened the app and showed the ticket on your phone to the driver. They would have a random four letter word that changed everyday that the driver could quickly use to check your ticket and normally some sort of animation.

Amusingly, I believe there was a time when passengers on the number 30 between Cardiff and Newport (jointly operated by Cardiff Bus and Newport Transport) could use multi-journey tickets issued on smartcards by either operator, but not app tickets which had to be checked by the driver, presumably because the drivers weren't "programmed" with the other bus company's word of the day.

I'd have though that would have been the easier problem to solve from a technological point of view.
 

Austriantrain

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In Austria, on regional bus routes, tickets are generally checked by the driver. Since I use such buses only occasionally, I cannot say if they now scan tickets routinely or just control on sight, which was the case whenever I used them in the past (on trains, they will always scan). Lots of tickets are now app-based, of course.

On city buses, drivers don't check tickets.
 

blimmo

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From my limited experience it seems those networks don't do app based tickets, as presumably loading your ticket and showing a QR code to the driver would be too much faff and make dwells too long.
In the UK we very commonly have app based tickets where you have to scan your QR code when boarding and we just put up with the long dwells. Presumably because no one making decisions cares about the fact that it makes journeys slower and routes more expensive to operate.
 

DanielB

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In the UK we very commonly have app based tickets where you have to scan your QR code when boarding and we just put up with the long dwells. Presumably because no one making decisions cares about the fact that it makes journeys slower and routes more expensive to operate.
It depends on the full mix of available tickets. As I wrote earlier scanning QR codes is common practice in the Netherlands nowadays, but I never experienced it made dwell times longer.
But the amount of people actually using those QR e-tickets is also limited due to easily accessible alternative such as contactless payment.
 
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Within Europe, France seems to be one of the few (?) countries where in a lot of (most?) places bus boarding is through the front door with ticket checking by drivers
I think it's more that many city networks went back to boarding at the front in the 90s, with marketing guff about it making a nicer environment on the bus - I don't think it had much to do with that! Spain is very much board at the front except sometimes for peak times or contactless payments. Surprisingly a few German cities have gone front entrance, and very many of them do so in the evenings.

Nottingham was an early adopter of smartcards so I think never saw the need to bother with M Tickets
The validators on the bus seem to have barcode readers - maybe just what the product had (and I wonder if TfL will go the same way, now they are using the same supplier).
 

DelW

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How does boarding work? Can the ticket machine read the phone without you loading the ticket within the app? Or is there faff involved?
On my local Stagecoach South routes, lots of passengers boarding just show a phone screen to the driver. There's no interaction with ticket machine.

Today I happened to be able to see one such screen, it had a QR type code and some text below it. There was nothing that could have scanned the code.
 

cool110

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On my local Stagecoach South routes, lots of passengers boarding just show a phone screen to the driver. There's no interaction with ticket machine.
Today I happened to be able to see one such screen, it had a QR type code and some text below it. There was nothing that could have scanned the code.
With Stagecoach it varies by region, some are visual inspection only while others have a separate barcode scanner plugged into the ticket machine.
 

rf_ioliver

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Helsinki's HSL has extensive instructions here https://www.hsl.fi/en/travelling/on-board

BLUE busses:
Use the front door to board the blue buses. Once on board, please present your valid ticket either to the driver or the card reader. If you have a ticket on the HSL app or a paper single or day ticket, show it to the driver. If you have an HSL card, a disposable cardboard card, or are using contactless payment with a bank or credit card, show it to the card reader. If you are using value stored on your HSL card or contactless payment, first select the zones you need and then show your card to the reader.

ORANGE busses:
The orange trunk route buses have open fare collection, which means that you can board the buses also through the middle doors, as long as you have a valid ticket. The open fare collection speeds up boarding, which is why trunk route buses spend less time at stops compared to other buses. You must also show your ticket to a ticket inspector or the driver upon request.


I think most cities in Finland are like this - certainly in Oulu you show your card or phone to the reader when you enter the bus.
 

CarrotPie

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I think most cities in Finland are like this - certainly in Oulu you show your card or phone to the reader when you enter the bus.
Most Finnish cities use Pusatec readers and you scan your mobile ticket, but HSL is the only city in Finland not to use Pusatec resders (along with Turku) and the only city not to scan mobile tickets when boarding. If you show a mobile HSL ticket to a card reader at the moment, it just says "QR-code invalid or unsupported".


They also can't spell "buses" properly, but that doesn't particularly surprise me for HSL. :rolleyes:
 

Whisky Papa

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Buses in the Central Bohemia region required entry at the front and driver supervision of tickets, except when heading inwards within the Prague city boundary when you could use any door. Having had a paper ticket that took several attempts to get into the validator, then an app ticket that would not scan and eventually paying the driver cash (for a slightly higher fare), I was pleased to read that from August 2025 they scrapped this rule for a trial period:

Boarding through all doors: New in PID suburban buses from August 2025​


Naposledy aktualizováno: 25. 06. 2025 | Publikováno 25. 06. 2025

From August 1, 2025, passengers in the Central Bohemian Region and Prague will face a fundamental change in check-in on suburban bus lines of the PID system. Boarding through all doors will now be possible on almost a hundred daytime and ten night lines.

What is changing?​

  • Expansion of the boarding through all doors regime to another 99 daytime and 10 night lines of the PID.
  • The new regime follows on from the current test operation on 9 regional lines.
  • It mainly concerns lines from Prague to surrounding municipalities that have more stops in the capital.

Benefits for passengers​

  • Faster boarding – less queues at the front door.
  • Possibility of boarding through any door if you have a valid ticket (paper or electronic).
  • Shorter travel times, especially during rush hour and therefore less delays.
  • Still possible to buy a ticket from the driver (but boarding through the front door is required).
  • Friendlier transport that can also appeal to new passengers.

Which lines are affected by the change?​

  • Daytime suburban lines: 300–429 (except lines 305, 315, 345, 389, 392, 393, 395, 400–407, 410, 412, 413, 415–417, 420–428)
  • Regional lines with already established regime: 481, 484, 519, 705, 785, 801, 805, 823, 858
  • Night lines: 951–961

How do you know that you can board through all doors?​

  • The affected lines will be marked in the timetables, the PID Lítačka mobile application and connection search engines with the note BOARDING THROUGH ALL DOORS.
  • Buses on these lines will be marked with a sign behind the front window and on the side of the door with information about the boarding mode through all doors.
  • An information campaign will be carried out in the media and on social networks before the change is launched.

What do you have to do?​

  • Do you have a valid ticket? You can board through any door.
  • Don’t have a ticket? Board through the front door and buy one from the driver.
  • Expect more frequent inspector checks on these lines.

Practical tips for traveling safely​

  1. Have your ticket ready before boarding – on paper or in the PID Lítačka (this ticket must already be activated when boarding). The paper ticket must be marked immediately after boarding, if it is not already marked
  2. Make your journey easier and use the mobile application – faster check-in, convenient connection search.
  3. You can download the mobile application here: PID Lítačka: One application, thousands of options
  4. Board responsibly – your fare discipline will also decide on the continuation of the new system and its expansion.
  5. Avoid fines – don’t expect the inspector not to come. He will come. Please note, from August 1, 2025, surcharges for traveling without a valid ticket will increase significantly in the Central
  6. Bohemian Region: CZK 1,500 on the spot, CZK 2,000 within 15 days by transfer to an account or in a supplementary payment slip, or CZK 2,500 after this period has expired.

What’s next?​

The trial mode will run until the end of 2026.
The continuation or expansion will be decided mainly by the behavior of the passengers themselves (whether they pay the fare properly). If the system does not prove successful, boarding through all doors may be canceled even earlier.

Conclusion​

The introduction of boarding through all doors is a significant step towards modern, efficient and comfortable suburban transport. However, the success of this change also depends on each of us – being considerate, paying the fare and respecting the rules is the best thing we can do for the smoothness, speed and comfort of public transport.

However, I've just notice that the current PID page how to buy tickets still refers to the old system:
Suburban/regional buses (Region)

On suburban buses, boarding is only possible through the front door. (In Prague [zones P,0,B] in the direction to the city center, passengers with an already valid ticket can board through any door.). The driver checks tickets during boarding. If the passenger does not have a ticket, they can purchase a ticket from the driver. In suburban/regional buses the driver accepts coins and banknotes up to 200 CZK and contactless payment cards. Tickets from the driver are valid from the moment of purchase, have their validity already printed on them, therefore they don’t have to be validated anymore.

I've not found any press release saying the trial has been ended early, so I assume this is either an oversight or possibly a deliberate statement of the general rule in case the trial is scrapped.
 

tram21

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I've clearly been sheltered by my Nottingham and London existence then! Nottingham was an early adopter of smartcards so I think never saw the need to bother with M Tickets. Nottingham City Transport was also one of the handful (or only?) adopters of exact fares in the country so probably didn't like the idea of the app loading faff.
ondon and Nottingham are two notable places that have almost completed avoided app tickets. London has the Oyster and adopted Contactless almost ten years before the rest of the UK bus network. So they had no need for M Tickets there.

I am surprised that Nottingham never did. But as you say they were a very early adapter of smartcards so perhaps it was not seen to be a priority. M Tickets were not as neccessary there.
Nottingham now extensively uses m-tickets through the NCT buses app. The majority of tickets are purchased on there, and I would say the use of mobile tickets is more extensive than elsewhere in the UK
 

AlastairFraser

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Are there any countries / networks where bus drivers check tickets and app based ticketing is available?

Within Europe, France seems to be one of the few (?) countries where in a lot of (most?) places bus boarding is through the front door with ticket checking by drivers. From my limited experience it seems those networks don't do app based tickets, as presumably loading your ticket and showing a QR code to the driver would be too much faff and make dwells too long.

Are there any app / QR code based tickets for buses in the UK?
I have recently used Reseau Astuce (Rouen metropolitan area) and DeepMob (Dieppe) in Normandy.
Both of these have mobile apps with app tickets, as well as smartcard based solution. Reseau Astuce has card payment on some lines too, but DeepMob seems to be cash only onboard. Of course they both have the SMS ticket ubiquitous in France too.
 

NCT

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Had my first experience using an app ticket in a supervised boarding environment - Stockholm. It's pretty horrible when you see your bus and want to run for it. You end up looking a right plonker faffing through unlocking the phone, finding the app, and loading the ticket. I've still not got the hang of getting my ticket to scan - at best it seems to take at least 5 seconds.

Stockholm also has gated metro and commuter rail stations and I find myself having to stand to one side to load my app ticket before approaching the gate. This would almost certainly cause chaos with London Underground passenger volumes.

Stockholm (SL) supports contactless payment, but as far as I can make out there's no capping. I'm surprised at the number of systems that put contactless capping on the 'too difficult' pile.
 

kkong

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Ticketer still seems unable to handle multi operator tickets issued by another operator.

I'm pretty sure I've had success scanning a GrassHOPPER ticket issued in the Stagecoach app on First Aberdeen services in the past.
 

sk688

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You can buy Singles/Returns & Zonal Day Tickets for Bus Eireann services in Cork, Galway, Limerick, Waterford & the towns as well as the regional bus services on the TFI GO app, but not in Dublin City bus services. You can use the app for the ODMA (Outer Dublin Metropolitan Area) services such as the Kildare commuter network and Drogheda services
 

berneyarms

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You can buy Singles/Returns & Zonal Day Tickets for Bus Eireann services in Cork, Galway, Limerick, Waterford & the towns as well as the regional bus services on the TFI GO app, but not in Dublin City bus services. You can use the app for the ODMA (Outer Dublin Metropolitan Area) services such as the Kildare commuter network and Drogheda services
Just to correct you - the “ODMA” services refers to the Dublin City services that GoAhead Ireland operate which are not covered by the TFI GO app.

The GAI Kildare commuter network is covered by the “Dublin Commuter” contract.

The TFI GO app also offers tickets on all BÉ and Local Link regular rural services across the country.
 

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