Supermarkets discussion

[dangie]

I'm trying to send an email to Tesco but for the life of me I can't find any email addresses on Tesco's website. I've seen phone Nos. plus Whatsapp & Messenger but I don't use either of those. From searching the internet it appears others have had a similar problem. Apparently the email address for Customer Services is no longer active.

My email is for a complaint, but nothing my local store could help me with. Has anyone managed to send an email to Tesco?

 

[stadler]

I'm trying to send an email to Tesco but for the life of me I can't find any email addresses on Tesco's website. I've seen phone Nos. plus Whatsapp & Messenger but I don't use either of those. From searching the internet it appears others have had a similar problem. Apparently the email address for Customer Services is no longer active.

My email is for a complaint, but nothing my local store could help me with. Has anyone managed to send an email to Tesco?

customer.service@tesco.com is their email address but it does not accept new messages. It has been specifically set up to only allow outward messages from Tesco and replies back to Tesco but you can not start a new email to them. Unfortunately they scrapped the ability to send them a direct email in 2019 almost six years ago.

They do still have a contact form (very hidden with only one small link from their website) that you can use which i have linked below:

Tesco

If you fill in that contact form then they always reply back to you within a couple of days.

 

[dangie]

They do still have a contact form (very hidden with only one small link from their website) that you can use which i have linked below:

Brilliant. Thank you very much.

 

[londonbridge]

At one of my local shops, I was so often charged the full price for reduced price items, due to the original barcode not being covered up properly and the checkout operator not paying attention, that I took to taking a marker pen with me so that I could properly obliterate the original barcodes.

When I’m serving on the till and have a reduced item come through, if I notice the original barcode hasn’t been properly covered I try to cover the exposed part with my hand and/or scan the item at an angle such that it doesn’t catch the original one. I can also glance at the till screen to make sure it says “price override”. I’ll get it right maybe eight or nine times out of ten, for ones that slip through if I spot it I’ll void it off and scan again, if I don’t and the customer spots it whilst I’m still scanning (“has that gone through as reduced”?…).oops, nope, good spot sir, sorry, void and scan again as before. If the customer has paid and taken the receipt and then comes back or points out that “this should have been reduced”, I’ll just refund the difference and apologise. I just take my time and try not to rush and I’ll spot most of them.

 

[Peter Sarf]

When I’m serving on the till and have a reduced item come through, if I notice the original barcode hasn’t been properly covered I try to cover the exposed part with my hand and/or scan the item at an angle such that it doesn’t catch the original one. I can also glance at the till screen to make sure it says “price override”. I’ll get it right maybe eight or nine times out of ten, for ones that slip through if I spot it I’ll void it off and scan again, if I don’t and the customer spots it whilst I’m still scanning (“has that gone through as reduced”?…).oops, nope, good spot sir, sorry, void and scan again as before. If the customer has paid and taken the receipt and then comes back or points out that “this should have been reduced”, I’ll just refund the difference and apologise. I just take my time and try not to rush and I’ll spot most of them.

It does not help when the staff member doing the reducing cannot be bothered to cover the original bar-code. Some are very zealous others don't care (I have watched and heard them). It means that the checkout operators have to watch for reductions on ALL items regardless of whether they are reduced and then be careful with the barcodes on the reduced ones. A good example of the benefits of all staff doing each others jobs so they appreciate how their actions or inactions affect colleagues.

Now what jobs would I like politicians to do !.

 

[Kite159]

I see Sainsbury's has increased their meal deal price to £3,95.

I wonder how long until the other supermarkets (Tesco, Morrisons, Co-Op) follow suit.

 

[Hadders]

I see Sainsbury's has increased their meal deal price to £3,95.

I wonder how long until the other supermarkets (Tesco, Morrisons, Co-Op) follow suit.

Pretty quickly I'd have thought.

 

[JamesT]

I see Sainsbury's has increased their meal deal price to £3,95.

I wonder how long until the other supermarkets (Tesco, Morrisons, Co-Op) follow suit.

Though Sainsbury's already has three different meal deal offerings. The standard one as you note has gone up to £3.95, choosing a more premium sandwich or similar is £5, and the 'Kitchen Deli' items in a meal deal make it £7.

 

[jon81uk]

I see Sainsbury's has increased their meal deal price to £3,95.

I wonder how long until the other supermarkets (Tesco, Morrisons, Co-Op) follow suit.

Tesco is already £4 without a Clubcard, I think Co-Op is the same too, about £4 without membership.

Wouldn't surprise me if Tesco jumps up to £4.50 without the clubcard and £3.80 with it or similar. They really want to push Clubcard use recently, but I do think they are aware a good number of meal deal purchasers probably don't have one.

 

[Kite159]

Tesco is already £4 without a Clubcard, I think Co-Op is the same too, about £4 without membership.

Wouldn't surprise me if Tesco jumps up to £4.50 without the clubcard and £3.80 with it or similar. They really want to push Clubcard use recently, but I do think they are aware a good number of meal deal purchasers probably don't have one.

Similar to Morrisons in requiring a membership card to get a cheaper meal deal.

Tesco is a bit of an odd one to guess considering they have been advertising the £3.60 (with clubcard) meal deal a lot with window posters lately

 

[Hamma52]

Similar to Morrisons in requiring a membership card to get a cheaper meal deal.

Tesco is a bit of an odd one to guess considering they have been advertising the £3.60 (with clubcard) meal deal a lot with window posters lately

That said, at least these places are still doing the set price deal, rather than ASDA's 3 for 2 deal. Although this offers more flexibility, it's also costlier.

One of my favourite things about the Morrisons M.D is that the Salad Bar's (which I am a FREQUENT visitor of) medium salad, is classed as a main.
As there's no weight limit to them in the Self Service checkouts, you can effectively just pile high your food - love it!

In addition, a Medium Salad is £3.50. With a loyalty card, a full meal deal is £3.60, which for my head in the sand brain means you're paying 10p for a drink and snack. VALUE FOR MONEY!



But on topic, I used to work at Tesco, and I always found some reluctance to up the prices of a meal deal too much too obviously, because it's a very very obvious indicator that brings somewhat unwanted publicity. It's far easier to add 50p onto the price of a pack of own brand cereal and let that go under the radar. The same could be said for things like milk, bread etc. Of course, products will rise generally with inflation, but I found that supermarkets are pretty strategic with the way the set their prices and when.

 

[styles]

One of my favourite things about the Morrisons M.D is that the Salad Bar's (which I am a FREQUENT visitor of) medium salad, is classed as a main.
As there's no weight limit to them in the Self Service checkouts, you can effectively just pile high your food - love it!

Their salad bar boxes are quite large as well. Bloody love a massive salad. Often in the summer I make a giant salad in the morning, 10 types of fruit and veg in it and some protein, and just graze on it through the whole day. Always felt satiated at the end of the day for such a healthy eat.

 

[Russel]

Their salad bar boxes are quite large as well. Bloody love a massive salad. Often in the summer I make a giant salad in the morning, 10 types of fruit and veg in it and some protein, and just graze on it through the whole day. Always felt satiated at the end of the day for such a healthy eat.

Other peoples questionable personal hygiene puts me off using Morrisons salad bar...

 

[styles]

Other peoples questionable personal hygiene puts me off using Morrisons salad bar...

I've been to countries where the relatively clean kitchens are dirtier than a UK supermarket salad bar, I'm not that bothered tbh!

 

[Kite159]

That said, at least these places are still doing the set price deal, rather than ASDA's 3 for 2 deal. Although this offers more flexibility, it's also costlier.

One of my favourite things about the Morrisons M.D is that the Salad Bar's (which I am a FREQUENT visitor of) medium salad, is classed as a main.
As there's no weight limit to them in the Self Service checkouts, you can effectively just pile high your food - love it!

In addition, a Medium Salad is £3.50. With a loyalty card, a full meal deal is £3.60, which for my head in the sand brain means you're paying 10p for a drink and snack. VALUE FOR MONEY!



But on topic, I used to work at Tesco, and I always found some reluctance to up the prices of a meal deal too much too obviously, because it's a very very obvious indicator that brings somewhat unwanted publicity. It's far easier to add 50p onto the price of a pack of own brand cereal and let that go under the radar. The same could be said for things like milk, bread etc. Of course, products will rise generally with inflation, but I found that supermarkets are pretty strategic with the way the set their prices and when.

Although I think some of those smaller Asda Express style stores do a proper meal deal (in terms of a set price). Certainly the one outside Romford rings a bell

 

[Hamma52]

Other peoples questionable personal hygiene puts me off using Morrisons salad bar...

What doesn't kill you makes you stronger! Apparently all the world's Centenarians have used Morrisons Salad Bar at some point!

 

[Bald Rick]

Other peoples questionable personal hygiene puts me off using Morrisons salad bar...

Morrisons puts me off using the Morrisons salad bar…

 

[jon81uk]

I’m still annoyed that Sainsbury’s removed the salad bars.

 

[hexagon789]

I’m still annoyed that Sainsbury’s removed the salad bars.

Most supermarkets removed them because of high levels of misuse, high wastage and hygiene concerns.

 

[davehsug]

Morrisons have started their Summer saver collector for 36,000 points. Only problem, our target is £100 per week for 4 out of 6! We usually spend somewhere between £50-£70, and the past targets have been between £60-£80, reachable by a bit of stocking up, depending what's running low. £100 is going to be completely impossible for 2 people. This will be the 1st time we've failed to complete one, to say I'm annoyed is an understatement! (I realise others will have different targets, based upon their usual spend, but I assume they will be equally unobtainable).

 

[Xenophon PCDGS]

Our local Co-op is having a rather good "member-price discount" on Robinson's range of cordials that normally retail for £2.40 that are on sale at only £1.00 each and are just the job in the current heatwave.

 

[Harpo]

Had an increasingly rare postal delivery of Sainsburys nectar point vouchers. All of them product-specific stuff that I very rarely need plus an in-shop ‘bonus’ of 50 points. So, 25p for my loyalty. Great.

 

[styles]

Had an increasingly rare postal delivery of Sainsburys nectar point vouchers. All of them product-specific stuff that I very rarely need plus an in-shop ‘bonus’ of 50 points. So, 25p for my loyalty. Great.

A few years back I got a Nectar voucher for something like £3 off products at the meat counter. I must've had 10 years of weekly Sainsbury's shopping history on that card during which I hadn't bought any meat products whatsoever.

Makes me wonder what exactly they do with my shopping data if not to try and make me buy more stuff from them.

 

[PeterC]

A few years back I got a Nectar voucher for something like £3 off products at the meat counter. I must've had 10 years of weekly Sainsbury's shopping history on that card during which I hadn't bought any meat products whatsoever.

Makes me wonder what exactly they do with my shopping data if not to try and make me buy more stuff from them.

It's pretty standard to send offers on things that you don't normally buy.

 

[Sonic1234]

It's pretty standard to send offers on things that you don't normally buy.

Either that, to tempt you to try something new, or something closely linked to what you buy. If I've bought something from the economy or standard ranges, I often get a voucher for the same product category in the premium range.

 

[Mojo]

Email from Sainsbury’s which says with effect from 25 July, “Your Nectar Prices” will now be available at checkouts in store, as opposed to only online or on Smartshop. However, they will have to be activated beforehand like you have to activate the bonus Nectar point offers.

 

[jon0844]

Email from Sainsbury’s which says with effect from 25 July, “Your Nectar Prices” will now be available at checkouts in store, as opposed to only online or on Smartshop. However, they will have to be activated beforehand like you have to activate the bonus Nectar point offers.

I wonder how many people won't bother to faff around. Waitrose lets me see vouchers, but I can't see them and swap to the app self-scanner and it's a faff to come out, check the vouchers, add the voucher(s) and return to the shop. It can obviously be done, but I rarely bother to check. My loss, their gain.

I do also wish Sainsbury's would stop yellow stickering items going out of date the same day at the Nectar card price. I've seen this on multiple items now, including loaves of bread and refrigerated pizzas. If the price is down from the non-Nectar card price to the normal Nectar card price, wouldn't I just buy the item that has the longer date?

I've seen someone claim a yellow stickered item was reduced from the normal price to still above the Nectar card price, so was more expensive if you accidentally bought that and had a Nectar card. I haven't seen this at Sainbury's, but did see similar at Waitrose where a reduced item was on a deal (for yoghurts), but you can't get the deal if one item scanned is reduced - so you pay more AND get a product that's got a short shelf life.

 

[Xenophon PCDGS]

Just found a Nectar slip in my wallet with no closing date mentioned on it that entitles me to three times the total accruing Nectar points in the Sainsburys store the next time I visit it, so as one of my twin sons is visiting me today, we will go the one at Cheadle Royal to redeem it (hopefully) as I have a large shopping requirement today.

 

[SuspectUsual]

I wonder how many people won't bother to faff around.

At least with Sainsburys you can activate all the offers with one push of a button in the app.

 

[jon0844]

At least with Sainsburys you can activate all the offers with one push of a button in the app.

I see some people moaning elsewhere that you must soon update your app* and agree to have notifications that can push adverts to you, apparently in order to continue using the app to get offers?

* You should probably be doing that anyway.