Stuck in Stockport!!

[Lostin Transit]

Hi all,
On Friday 14 April I was travelling from Derby to Manchester,caught the 10.25 to Sheffield arrived on time all going well but then the 11.11 from Sheffield to Manchester turned up 24 minutes late,totally rammed because the 11.40 to Liverpool was late but it's ok I've traveled enough by train to know things can go wrong and trains get delayed however we then get to Stockport where we are informed that due to signal failure we are going to be delayed but obviously he doesn't know how long for,airport passengers are advised to get taxis,so rather than sit there my wife and I jumped off and caught the 192 bus into Piccadilly,it cost us £3.40 each.
My question is is it worth complaining to tpe about the extra bus fare even though they are not responsible for the broken signal or shoul I just chalk it up to expieience?
Thanks

 

[casualobserver]

https://www.tpexpress.co.uk/contact-us/delay-repay-compensation/

Whilst this won't directly cover the cost of your bus fares, the train you were on was more than 60 minutes late at Stockport before it was eventually cancelled. With that in mind and referring to the compensation table above you would be entitled to a 100% refund of the cost of both peoples single fares. I would hazard a guess that unless you obtained an amazingly cheap ticket for your entire train journey then you should easily cover the £6.80 you paid in bus fares that day.

 

[Lostin Transit]

Thanks for the swift response,trouble is the online form keeps telling me to only "use numbers for minutes",needless to say I thought I was,is it a glitch or am I being slightly dense?
Perhaps it's a test to see if you really really want to claim compensation,never mind I shall try later :mad:

 

[Mitch in Notts]

When making a journey from Nottingham to King's Lynn a few years again we were delayed 2-3 hours north of Ely. The train was cancelled at Downham Market with no timescale as to further transport. My friend and I proceeded by bus from Downham. I enclosed my bus ticket with my delay claim and they credited both the full train ticket value AND the bus ticket value.

 

[robbeech]

It is worth an email with a photo of the bus ticket aswell, they may be generous and refund both but you are certainly entitled to a refund on the train ticket(s) at the very least.

 

[Ianno87]

Thanks for the swift response,trouble is the online form keeps telling me to only "use numbers for minutes",needless to say I thought I was,is it a glitch or am I being slightly dense?
Perhaps it's a test to see if you really really want to claim compensation,never mind I shall try later :mad:

Presumably you *are* typing a numerical value in to the relevant box for the number of minutes you were delayed (e.g "30"), rather than typing "thirty"?

 

[Lostin Transit]

I was typing 60:00 instead of just 60,all done now and thanks to everyone who replied.