Strange c2c data omission

[Kilopylae]

A bug seems to have crawled into TrainSplit this afternoon. I am trying to book a return from East Tilbury to Bristol Temple Meads, aiming to put the person I'm booking for on the 15:00 departure to Paddington on the return, Sunday 4th October, crossing London and arriving at East Tilbury at 18:24. For some reason, the only results TrainSplit will return involve very long overnight waits. If I ask it to depart Bristol at 3:00pm, I get:



If I ask for earlier trains it boots me out to the home screen. I tried asking to depart Bristol at 10:00am and got:



All these itineraries involve a wait at somewhere like Upminster or West Ham, so I tried forcing a change at Fenchurch Street, but it returned that there are no trains running.

For my sanity I have checked c2c's Sunday timetable and there should be plenty of trains between Fenchurch Street and Shoeburyness calling at East Tilbury, so I'm fairly sure this is a glitch.

 

[Mike395]

The Shoeburyness line is bustituted on that Sunday, and it doesn't look like the RRBs (or at least, those designed to call at East Tilbury) are in industry data.

 

[transportphoto]

Have you tried to replicate this with another retailer? What results do you get elsewhere?

 

[Kilopylae]

Have you tried to replicate this with another retailer? What results do you get elsewhere?

I just tried on National Rail Enquiries and got the same results.

The Shoeburyness line is bustituted on that Sunday, and it doesn't look like the RRBs (or at least, those designed to call at East Tilbury) are in industry data.

Ok, that makes sense. Does that mean it's just impossible to book it at present?

 

[Watershed]

Ok, that makes sense. Does that mean it's just impossible to book it at present?

There are retailers such as BR Fares which allow you to buy walk-up tickets without searching for an itinerary. But obviously that's not necessarily the cheapest way of making the journey.

 

[Mike395]

I just tried on National Rail Enquiries and got the same results.


Ok, that makes sense. Does that mean it's just impossible to book it at present?

Correct (other than flexible tickets via brfares.com - but I'd wait for confirmation buses are actually running at suitable times first).

I have complained to C2C on X about it: https://x.com/mdw1989/status/2104547744539160722?s=42

 

[Kilopylae]

There are retailers such as BR Fares which allow you to buy walk-up tickets without searching for an itinerary. But obviously that's not necessarily the cheapest way of making the journey.

I don't think that's a sensible idea, as I'm booking for an external client whose travel is expensed, and who won't be impressed if I promise him a replacement bus that doesn't turn up... I'll have to wait until they are scheduled.