Need some advice on next steps - Received the letter attached - Not sure if I should ask for CCTV footage to support the excel of tickets purchased? Any advice would be welomed.
Thanks
I'm not sure what you are asking here.
Are you asking that GTR ought to supply video evidence of you purchasing those tickets? I shouldn't laugh but, seriously, pull the other one. They already have all the evidence they need to support their settlement offer as they will have got your ticket purchasing history from your ticket retailer.
The only scope for negotiation is if there are any specific lines in the Excel which you don't agree with
and you can provide some supporting evidence to show that you either a) bought the correct tickets or b) didn't travel.
Otherwise, you'd best get saving up.
And they are doing OP a massive favour by subtracting the amount paid, which they don't normally do.
GTR, to their credit, usually do credit the fares actually paid when it comes to these sorts of settlements.
They seem to have staff who take the sensible position that, in any civil enforcement action, they wouldn't get any more anyway.