I submitted a LU customer charter refund form on March 14th after being delayed on the Northern line at Old Street after the train I was on was taken out of service and then the second train I boarded had a TBTC error meaning the train didn't stop at any station until Elephant & Castle, which meant I didn't reach London Bridge some 20 minutes later.
I added the information correctly, including taking the times I touched in at East Finchley and touched out at London Bridge from information taken from Oyster online, along with the time I was delayed at Old Street, yet I haven't received any communication from TfL, despite it now being over 21 days since I put in a claim.
I added the information correctly, including taking the times I touched in at East Finchley and touched out at London Bridge from information taken from Oyster online, along with the time I was delayed at Old Street, yet I haven't received any communication from TfL, despite it now being over 21 days since I put in a claim.