any ideas on this one people? Makes no sense to me as although there are Scotrail staff at Dumfries, it would surely make more sense to be a VT concern?
Lockerbie is my local station nowadays, and I must admit my first thought was Scotrail because the station is located in Scotland; but the Dunbar/East Coast issue rather dispels that theory.
Currently, on pure number of services calling it should be Tpex, although under this reasoning, a few years back before the XC split up it would have been Virgin.
The Ticket Office staff are multi functional and despatch certain trains, and can on occasion be seen shovelling snow off platforms! Not something I could ever see many Virgin Ticket Office staff doing.
For relief cover the T/O staff seem to be shared with Dumfries, not sure who does general cleaning though.
One thing for sure though, we could really do with some additional calling services, especially post morning peak southbound and back from the south late into the evening.