I was wondering what the operational factors behind an operational incident I encountered some years ago (at least five!) on the rail network where the train I was on partially overran the platform at one station.
I must stress at this point that I note that other discussions often deem it more appropriate that details are left out, especially for incidents that may be under investigation, and I fully appreciate and support the rationale of members here in doing so.
I was on the train to work one day when it overran the station by approximately 50m or so. The train came to a halt and it was apparent that the driver was taking advice on how to proceed (the comms system didn't sound fully isolated and while you couldn't make out the conversation you knew there was communication). Now, it is a busy stretch of the suburban rail network around Glasgow with at least 4tph in each direction and stops around 2-3 minutes apart on average.
In this case after some delay passengers were taken from the train through a manually operated door at the rear of the unit (a Class 318 I believe) which was still at the platform level. I'm not aware of whether passengers on the platform were allowed to board through this method due to being in the middle carriage.
The complete delay for those passengers continuing was at least 20 minutes and the delay was having a knock on effect on the trains following (again, roughly 4tph at even frequencies) which no doubt would impact all trains through the upcoming junctions.
Now as someone who is a passive observer the common sense approach would have been to continue to the next station and apologise to the passengers who had to wait no more than 15 minutes there to complete a 2 minute journey back to their original destination. For those on the platform at the missed stop they could have got the next train which was delayed anyway as a result of the incident.
Was/is there a reason for the TOC/staff themselves to have carried out actions that to a lay person seemed odd given the high frequency of services in the area?
I must stress at this point that I note that other discussions often deem it more appropriate that details are left out, especially for incidents that may be under investigation, and I fully appreciate and support the rationale of members here in doing so.
I was on the train to work one day when it overran the station by approximately 50m or so. The train came to a halt and it was apparent that the driver was taking advice on how to proceed (the comms system didn't sound fully isolated and while you couldn't make out the conversation you knew there was communication). Now, it is a busy stretch of the suburban rail network around Glasgow with at least 4tph in each direction and stops around 2-3 minutes apart on average.
In this case after some delay passengers were taken from the train through a manually operated door at the rear of the unit (a Class 318 I believe) which was still at the platform level. I'm not aware of whether passengers on the platform were allowed to board through this method due to being in the middle carriage.
The complete delay for those passengers continuing was at least 20 minutes and the delay was having a knock on effect on the trains following (again, roughly 4tph at even frequencies) which no doubt would impact all trains through the upcoming junctions.
Now as someone who is a passive observer the common sense approach would have been to continue to the next station and apologise to the passengers who had to wait no more than 15 minutes there to complete a 2 minute journey back to their original destination. For those on the platform at the missed stop they could have got the next train which was delayed anyway as a result of the incident.
Was/is there a reason for the TOC/staff themselves to have carried out actions that to a lay person seemed odd given the high frequency of services in the area?