Station Assistance with no Staff

[W230]

43. Help from Train Companies if you are stranded
If disruption caused by circumstances within the control of a Train Company or a Rail
Service Company leaves you stranded before you have reached your destination printed
on or stored on your ticket, and the Train Company whose trains you are entitled to use
is unable to get you to that destination by other means, any Train Company which is in a
position to help will, if it reasonably can, either arrange to get you to that destination, or
provide overnight accommodation for you.

I wish I knew this before reading it today! Back in 2004 my (then) gf and I were off to Norwich to visit family. She was travelling by train from Bridgend and I was driving from Durham. She called to say that the service she was taking from Cardiff to Paddington had been cancelled and she would have to take the next. Unfortunately she was due to connect with the last Liverpool Street to Norwich train. I ended up having to drive from Durham down to London Paddington and then back to Norwich. Not a fun journey but she was told by FGW (?) that there was nothing they could do!

 

[Butts]

Well just stopped at Alnmouth on the way to Morpeth....and suprise suprise there is still no information on "The Train Indicator Boards" - is this a bad NR Joke after all these months.
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Well just stopped at Alnmouth on the way to Morpeth....and suprise suprise there is still no information on "The Train Indicator Boards" - is this a bad NR Joke after all these months.

What is it with Northern and their stations - no staff or working indicator boards at Morpeth when I boarded the 2156 to EDB.

This is the mainline between London and Edinburgh ....mind you I was the only person that boarded in 1st Class and no one got on in 2nd Class