Splitting and Joining EMUs

[JustinStacey.x]

Thank forums/consumer TV shows for telling people the first way to complain is to the MD!

It does usually work though, to be fair, so no wonder people choose this against going via customer services.

This is because 99% of the time customer services staff are nothing but a complete foboff who run you round in circles in the hope that you won't come back. BT are the worst for it. Almost never will they admit that there has been a f@ckup at their end, it's always a problem with your router, your server, your telephone socket, your cable or your splitter, when actually they just won't own up that it's a line fault. Think of customer service reps as a firewall for the bods that actually matter, if you will. Very few people will succeed to the higher level where problems actually get fixed, and if you do succeed, it often takes multiple attempts and much wasted time/stress.

 

[Aictos]

It is the Driver's responsibility to take a unit out of service and stable it, not platform staff, no matter how competent they may be.

This is potentially a HMRI Inspectors field for further investigation.

What does the Union have to say about this ?

That's what the old paperwork said, in fact it stated that platform staff may assist drivers in securing units - not be solely responsible for securing the unit.

As a example, when a 6 car comes in and is taken out of service, the platform bod usually checks the London unit while the driver checks the Country unit as he or she walk down to the London end to take it that way.

When it's a 3 car, the platform bod checks the whole train.

This new ruling has been authorised by my area manager, my immediate manager and also the operations compliance manager so not sure what HMRI could or would do.

I've not heard anything from any unions be it my own as in the RMT or from the drivers as in ASLEF.

We have carriage sidings at Hertford which are in use mainly during the week from Monday to Friday and we need to tell the driver what road their unit needs to go on and for them to please set the route into a empty road.

 

[Old Timer]

Time for a little customer service story....in another post though, so as not to go Off Topic.

 

[jon0844]

This is because 99% of the time customer services staff are nothing but a complete foboff who run you round in circles in the hope that you won't come back.

Oh, absolutely. I also have a fair few stories I could share too!

I should had added this to my earlier post, to be honest.