• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Split Ticket delay repay

Status
Not open for further replies.
copernicium112

copernicium112

Member
Joined
10 Jun 2016
Messages
105
Location
Somewhere in Manchester
Need some advice on how to claim:

Journey was EUS to MAN with three tickets:

EUS-BHM -- Super Off Peak Single LNR Only £12.50
BHM-SOT -- Advance Single XC Only £6.25
SOT-MAN -- Advance Single XC Only £3.85

Booked to leave Euston at 15:56 and arrive in Manchester at 19:59. Outbound LNR was delayed at Northampton and ended up arriving in Birmingham International 41 late where it was then turned early. I had missed my original connection at this point so boarded the next XC from BHI which eventually arrived in Manchester at 2037, giving me an overall delay of 38 minutes to my journey.

Could someone advise me on who to claim from and how to do this with three tickets?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

H

Hadders

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
27 Apr 2011
Messages
18,098
LNR caused the delay so you should claim for the complete journey from them.

What I do is write the original itinerary on a piece of paper, attach all the tickets to that piece of paper and take a photo of it. Use this when you’re asked to upload your ticket. Add the prices together and use the total price. When asked for the ticket number I usually use the details of the ticket on which the delay occurred.
 
Status
Not open for further replies.

Top