Dear Customer
Retail system maintenance work
As the leading Transport organisation in Smartcard ticketing technology, we are always working towards improving our ticketing services for our customers.
On Tuesday 24th September from 09:00hrs to 13:00hrs and Wednesday 25th September 2013 from 09:00hrs to 13:00hrs, Southern will be performing essential work on some of our key smartcard systems.
During this time, we regret that the following services will be affected and out of use:
Online key tickets: you will be unable to load any online ticket purchases onto your key smartcard during this down time.
Your key card account, ticket and journey information will not be available or updated during this time.
We ask that you purchase your tickets in advance of these dates, to avoid further inconvenience. Self service ticket machines at key valid Southern stations will be unaffected.
All services will resume for use following 13:00hrs on these dates.
We always welcome your feedback and queries if you would like to get in contact with any thoughts, comments or questions please do so by emailing us at
thekey@southernrailway.com.
Many thanks,
The key team
