Southern Advance Tickets Problem

[spoony]

Hi all,

On the 3rd August (Sunday) I had booked a group daysave ticket on Southern. 4 of us were hoping to travel from Wandsworth Common to Portsmouth for a daytrip. Following advice from the Southern website I opted to collect the ticket from the machine at Wandsworth Common. I turned up on the Sunday and put the reference into the machine however it didn't recognise it. I showed the lady at the ticket office (a southern ticket office too) the confirmation email with the reference needed to dispense the tickets but her system would'nt recognise it either. She advised me to take the email and show the guard on the train, I replied along the lines that I didn't think they would accept that. Anyway, I didn't have time too argue as our train was due to depart in 10 minutes so I ended up paying around £45.00 extra for a group save ticket on top of the £20 I had paid for in advance. I still have the confirmation email from Southern and the tickets bought on the day. Do I have any grounds for getting my £45.00 back

 

[yorksrob]

I'd write to Southern with a copy of the email. And if you don't get any joy, write to passenger focus.

 

[LondonLarry]

There may have been a problem when the booking was saved in the system. If so, Southern can track down the booking and will have the sales voucher from the transaction as proof you've bought tickets.