Unless you happen to be someone with a genuine business type interest (eg journalist, councillor, AM), organisations are unlikely to offer out information to any random member of the public who asks. For the simple reason that, particularly with social media, the dissemination of that info becomes uncontrolled.
Any organisation, whether public or private, will have policies in place which set out when they will announce their plans. And basically it will be when they are ready to. That’s what media relations teams and press offices are there to control. Just because Joe on Twitter asks doesn’t mean they will or have any obligation to answer, else things would soon become completely unmanageable.