A big concern I have at the moment relates to their timings. It took them 4 weeks to send the first contact letter to me asking to explain what happened, then 2 weeks to get everything approved by the court and then 6 weeks to send the paperwork through to me! That totals up to 12 weeks, which is way past the 8 weeks that I can access my Oyster history for.
Sadly that is quite typical of the pace at which legal proceedings work. I have endless admiration for colleagues who seem to be able to flit between multiple ongoing matters, each of which spans many months or years, and without having to refresh their memory with their notes at every switch.
Is it worth complaining to someone (South Eastern? TfL?) to ensure steps are put in place to stop that ever happening to someone else?
You could try your MP. Don't expect any outcome, but if the issues tie-in with something that is politically lively, or with many other constituents' concerns, then some review might just be commissioned. But I think that a review (which might later be abandoned from the front-line agenda) is all that you are likely to achieve.
A letter or email to 'Dr. B. Ching' at
Private Eye is also worth a punt, especially if you can provide a number of examples of real losses or injustices from several passengers in the one message.
But when we put into the balance, on the one hand, your very real concern about a possible, but abandoned sense of injustice against on the other hand, the very real losses, deprivations and suffering (plus the public''s outrage at other real and imagined injustices) which are experienced by hundreds of thousands of UK citizens, then I hope you won't be too dissapointed if your concerns don't receive quite the attention that you feel that they should.
