Smartcards of defunct operators

[Mojo]

Does anyone know if it is possible to get any sort of refund of credit for smartcards of operators that are no longer trading?

I'm having a clearout at home and have found some smartcards that are branded "Wessex Red" and "uLink" which used to be valid on Wessex Connect / Wessex Red / uLink buses in the West of England. I was keeping these as I used to occasionally visit Bristol but have just discovered that the company went defunct in Sept 2018. I see Rotala are still operating buses under the Diamond Brand in the West Midlands and Greater Manchester, but presumably these operators now have smartcards in line with the PTEs.

The cards aren't Itso but some sort of pilot scheme part funded by Bristol City Council / Government.

 

[MercedesCitaro]

Does anyone know if it is possible to get any sort of refund of credit for smartcards of operators that are no longer trading?

I'm having a clearout at home and have found some smartcards that are branded "Wessex Red" and "uLink" which used to be valid on Wessex Connect / Wessex Red / uLink buses in the West of England. I was keeping these as I used to occasionally visit Bristol but have just discovered that the company went defunct in Sept 2018. I see Rotala are still operating buses under the Diamond Brand in the West Midlands and Greater Manchester, but presumably these operators now have smartcards in line with the PTEs.

The cards aren't Itso but some sort of pilot scheme part funded by Bristol City Council / Government.

Rotala still exist and operate buses in, Greater London, Greater Manchester, Lancashire, Oxfordshire, Shropshire, Staffordshire, Surrey, Warwickshire, West Midlands, Worcestershire, so there is still a chance you may be able to get a refund.

I am not a legal expert so i am not sure what the law is but i think it is worth emailing Rotala and asking for a refund of any credit or tickets that are still left on your smartcard.

Their email address is as follows:

info@rotala.co.uk

Do you know exactly how much money is still on your smartcards or what tickets are still on your smartcards? Or do you not remember?

If they were ITSO cards than it is very easy to check what is on it. You can use any smartcard reading system and there is even an Android app to check what is loaded on to it. However you mention that they are not ITSO so i think it may be difficult for Rotala to check what is on your smartcard. I doubt they still have any of their old systems from their Bristol operations. All that software is probably long gone. So i think that if they gave you a refund they would just have to take your word on it and believe you regarding how much is on your card as they will probably have no way to verify this.

But i think it is worth sending them an email telling them the numbers of your cards and how much money is on each card and asking for a refund. They might well be able to do it. There is no harm is asking so it is worth a try.