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SJT questions and Answers

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Rich.16

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Joined
23 Jul 2019
Messages
68
Good morning all.

Just a quick question with regarding SJT online assessment.

Most people will properly say this is easy but i was just wondering with the answers are they wanting the answer to be customer based so whats best for them or follow the rules to the dot and dont really worry boit customer service on theses questions?

I did an assessment and failed i believe my answers where the best to help the customer and there experience but maybe this is the wrong way?

Any help would be great

Many thanks.
 
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Tricky1972

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Joined
27 Aug 2019
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31
Location
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I failed mine too. Apparently you follow rules as first priority, then safety then anything else. Good luck next time
 
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Boris533

Member
Joined
24 Jan 2019
Messages
77
As far as I was aware, it was to see how you think in certain scenarios. If your answers are not what they wanted then I believe a few questions get added at the end of the MMI. I didn't realise it was a pass or fail in itself. But I believe they will be looking to see if you would break any rule for any reason (rules and procedures are there for a reason and not to be ignored) and then safety, customer care etc. I believe without meaning any disrespect to anyone, that a lot of it is just common sense.
 
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