Frenchie123
Member
Hi, new to the forum but would very much welcome any advice please.
My son was late for the morning train one morning in May this year. He boarded the train which he has done before then just purchased the ticket online. Sometimes this has been enforced as the office has been closed.
On this occasion, an inspector boarded the train at the next train station as my son was accessing the website (WiFi reception not the best where we are). The inspector boarded as the ticket office at the last station (where my son boarded) had alerted the station that he had boarded without purchasing a ticket (not sure how they knew he didn't have a season ticket?).
Anyway, inspector was not the most pleasant and was very confrontational. My son explained he was purchasing a ticket and showed the website with (bank) card details already entered. Inspector would not accept this and proceeded to issue a ticket. My son was non too pleased so a heated debated ensured for the rest of the journey. My son still proceeded to purchase a ticket. When they left, he went to the main office with the inspector to share his position with other staff (to get some reasonableness) anyway, the advice was accept the ticket and appeal.
When the letter arrived, it stated clearly a date and time when the offence occurred. The date was correct but the time quoted was AFTER he had purchased his ticket so therefore 'technically' he had a ticket when the crime had allegedly happened. I understand this is merely a technicality but, we did respond to point this out and we sought clarity as to the accuracy of the detail. After 3 or 4 emails exchanged and bearing in mind an initial 6 week wait for the first response, Merseyrail still have not acknowledged the error. We actually asked is this the date and time they are saying or was it an error - they have just ignored our question. The most recent email was from ourselves where we have request clarity as we have provided evidence of the ticket purchased before the date and time quoted (by Merseyrail). We received no further communication from them but instead we received a SJPN today.
Whilst I fully know this was all very much avoidable (rest assured I have had that conversation), my question relates to the technicalities of procedures and process in these instances. My main questions are:
- Should we stick by the 'technical' error they have quoted on their original letter? Is there a defense here?
- Can they just ignore our communications and proceed directly to the SJPN?
- Finally, is the SJPN worth challenging?
Any assistance or guidance would be gratefully received.
My son was late for the morning train one morning in May this year. He boarded the train which he has done before then just purchased the ticket online. Sometimes this has been enforced as the office has been closed.
On this occasion, an inspector boarded the train at the next train station as my son was accessing the website (WiFi reception not the best where we are). The inspector boarded as the ticket office at the last station (where my son boarded) had alerted the station that he had boarded without purchasing a ticket (not sure how they knew he didn't have a season ticket?).
Anyway, inspector was not the most pleasant and was very confrontational. My son explained he was purchasing a ticket and showed the website with (bank) card details already entered. Inspector would not accept this and proceeded to issue a ticket. My son was non too pleased so a heated debated ensured for the rest of the journey. My son still proceeded to purchase a ticket. When they left, he went to the main office with the inspector to share his position with other staff (to get some reasonableness) anyway, the advice was accept the ticket and appeal.
When the letter arrived, it stated clearly a date and time when the offence occurred. The date was correct but the time quoted was AFTER he had purchased his ticket so therefore 'technically' he had a ticket when the crime had allegedly happened. I understand this is merely a technicality but, we did respond to point this out and we sought clarity as to the accuracy of the detail. After 3 or 4 emails exchanged and bearing in mind an initial 6 week wait for the first response, Merseyrail still have not acknowledged the error. We actually asked is this the date and time they are saying or was it an error - they have just ignored our question. The most recent email was from ourselves where we have request clarity as we have provided evidence of the ticket purchased before the date and time quoted (by Merseyrail). We received no further communication from them but instead we received a SJPN today.
Whilst I fully know this was all very much avoidable (rest assured I have had that conversation), my question relates to the technicalities of procedures and process in these instances. My main questions are:
- Should we stick by the 'technical' error they have quoted on their original letter? Is there a defense here?
- Can they just ignore our communications and proceed directly to the SJPN?
- Finally, is the SJPN worth challenging?
Any assistance or guidance would be gratefully received.