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Should the railway offer travel insurance?

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Bletchleyite

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With today's mess, I have wondered if the railway should sell travel insurance as an either optional or compulsory add-on. This could cover things like a taxi if you get stranded, or a hotel room for the night, with a call centre able to arrange this for you.

Most travel insurance policies don't cover domestic day trips, so it can be hard to get cover along these lines. Yet it would mean less of a headache for the railway in the event of mass strandings.

Thoughts? Didn't Megabus used to do something like this?
 
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Baxenden Bank

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You already get it, built into the ticket price. Essentially your 'insurance claim' is achieved by utilising the Conditions of Travel (NRCoT) which give you a 'get you home' (or at least home station) guarantee. Franchisees build in the cost of delay repay, and alternative travel/hotel costs, into their bids.

If you are proposing that this passenger right/benefit be withdrawn, without any recompense, I expect you will receive a large bonus check from each of the TOCS due to the windfall you have just handed them.

If insurance (compulsory or an optional extra) replaces the relevant sections of NRCoT, I expect to see a real reduction in ticket prices to a similar value.

National Express offers insurance alongside their tickets (or did).

My bank offered (unnecessary) credit card insurance alongside my rights written into the Consumer Credit Act. How did that pan out?

Today brings with it I see, (several threads already running) the usual can I /can't I expect delay repay or RRB's etc as the published timetable is revised, or entirely withdrawn (with or without good excuse depending on individual circumstances across the country). I fail to see how someone, on the last day of their holiday, can suddenly find somewhere to stay at short notice just because the advice is 'do not travel'. We are not all on train driver's salaries! I suspect any insurer would refuse to pay out anyway if you had commenced travel dis-regarding such advice.

Far better that these things be managed by a large organistion with competency, training and commercial strength rather than hundreds of individuals trying to arrange it on their own. Imagine, say, several Avanti trainloads of passengers bailing out at Milton Keynes due to 'job stopped' and them all trying to book hotels, taxis, or a few clubbing together to hire a coach to get them home. An individual passenger missing a last connection home may well prefer to make their own arrangements to suit their own preferences but hundreds and thousands, no I don't think so.
 

Bletchleyite

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You already get it, built into the ticket price. Essentially your 'insurance claim' is achieved by utilising the Conditions of Travel (NRCoT) which give you a 'get you home' (or at least home station) guarantee

Except they don't. Lots of people will not get home today.

Some might call it force majeure but weather is predictable and so in my view insurable.
 

sheff1

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BR used to offer optional insurance. I believe it continued to be offered by GNER after privatisation.

I don't know the detail of what was covered.
 

Baxenden Bank

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Except they don't. Lots of people will not get home today.

Some might call it force majeure but weather is predictable and so in my view insurable.

The 'not getting home' is becoming far too common. I do not look forward to my winter holiday in the west of Scotland being ended by 'snow has fallen, do not travel, no trains from Fort William until further notice'. Although I suppose, even if all the hotels were fully booked, there would be cancellations by people who could not get to the hotel equal to those suddenly in need of a hotel.

I would rather argue 'weather is predictable and so in my view abandonment of service and of obligations to stranded passengers is wholly unacceptable and a breach of franchise terms'.

Storms happen, their impact can be costed. Just as you can cost landslips, track failures, vandalism and even trespassing or suicide events. You don't know exactly where or when but you can be 100% sure that they will all happen. It's a cost of doing business. The kitty should be there to fund it.

The TOC and/or Network Rail can self-insure or insure through a third party but they are, by far, in the best place to assess those risks and likely impacts/costs. After all, they are in control of their response to any particular event. Passengers taking out insurance would simply be fleeced by companies over-stating the level of risk/costs to earn more £££. Just like those leaflets accompanying every water bill I receive inviting me to take out insurance cover in case of leaks etc.

The entire costs of any reasonable expenditure, as a result of abandonment of service/passengers should be paid, without quible, by the TOC. They can refund the hotel rack room rate to me as a passenger (which I would have had to pay) or sort it out for me and get a much better rate through an agency service such as that offered by the likes of Capita.
 

jon0844

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With many travel insurance policies being very limited in the UK, I am all for an optional add-on so that if you're going on holiday and a delayed train (heck, even a delayed bus to the station) makes you miss a flight, there's a relatively easy way to get things resolved. Delay Repay isn't quite going to cut it, and making a further claim will be extremely time consuming and unlikely to bear much fruit.

It's why I've always paid the extra for a CIV ticket to London before a Eurostar trip.
 

Bletchleyite

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With many travel insurance policies being very limited in the UK, I am all for an optional add-on so that if you're going on holiday and a delayed train (heck, even a delayed bus to the station) makes you miss a flight, there's a relatively easy way to get things resolved. Delay Repay isn't quite going to cut it, and making a further claim will be extremely time consuming and unlikely to bear much fruit.

Slightly ironic that that kind of domestic journey (as part of an international one) is precisely the kind of thing covered by regular travel insurance. Typically policies only cover domestic journeys that are part of international ones (e.g. train to the airport makes you miss your flight) or where there are one or more usually two nights' overnight stay.
 

jon0844

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Fair enough if that's the case. But for UK only travel situations, it is still a good idea IMO.

If you have abuse of delay repay, I wonder how much scope for fraud there would be with extra insurance...
 

Bletchleyite

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Fair enough if that's the case. But for UK only travel situations, it is still a good idea IMO.

If you have abuse of delay repay, I wonder how much scope for fraud there would be with extra insurance...

Little, I'd think, as what is the motivation to request a hotel booking in a town where you don't want to be? I was not proposing pure financial compensation but rather assistance type services like hotels and taxis.
 

Belperpete

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Although I suppose, even if all the hotels were fully booked, there would be cancellations by people who could not get to the hotel equal to those suddenly in need of a hotel.
Unlikely. Many hotel chains offer their best rates on a no refund basis. In such cases, there is no incentive to put the effort into cancelling the room. The hotel has to keep the rooms free in case the original booker turns up.
 

Bletchleyite

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Unlikely. Many hotel chains offer their best rates on a no refund basis. In such cases, there is no incentive to put the effort into cancelling the room. The hotel has to keep the rooms free in case the original booker turns up.

I've long found it strange that they offer no refund rather than a small one e.g. 10%. That would be enough to make people cancel, then they could resell the room and get more money.

I suppose what many do is actually not keep the room free, i.e. overbook and deal with the consequences...
 

Belperpete

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I suppose what many do is actually not keep the room free, i.e. overbook and deal with the consequences...
I don't think the hotel chains overbook, certainly not to the extent that airlines do. I have known hotels having to transfer customers elsewhere, but the cases I have heard of have been due to problems with a room. But then, perhaps its easier to say that rather than admit to overbooking.

A friend was given extra reward points when he emailed a hotel to say he wouldn't be taking up his non-refundable room. However, when I similarly emailed another hotel in the same chain, they didn't even bother to acknowledge my email.
 

edwin_m

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The one and only time I accessed the Trainline website (many years ago) I'm pretty sure they tried to add insurance, I think it was £1 extra unless you unticked the box. When I saw that plus the booking fee I cancelled the transaction and have never returned.
 

Belperpete

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I am sure that I can recall seeing the adverts at booking offices advertising insurance for a small set fee when booking your ticket. Can't remember when it was discontinued, or why. Probably because it gave the wrong impression about rail travel.
 
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