Selby to Garforth journey abandoned due to disruption

[woody505]

Question on behalf of a friend. She had a Selby to garforth train ticket. There was severe disruption this afternoon. Platform staff advised her it'll be quicker for her to get the bus home as they don't know when trains will be running again. Does this count as authorised bus travel and able to claim for the bus ticket and the delay?

 

[MikeWh]

I don't know about the bus ticket, but if the rail ticket was unused then she should be able to get a full refund.

 

[thejuggler]

She applies for a full refund under abandoned journey rules. This is claimed from the ticket retailer.

 

[alistairlees]

Assuming that the person travelled ok from Selby to Garforth in the morning, and it was only their return journey from Garforth to Selby that was affected, and that they held a Selby to Garforth return ticket (rather than two singles), then they would be due a refund of 50% of the value of the return ticket (not a full refund) from the retailer. They could also ask for additional compensation, of course, from the TOC.

 

[yorkie]

Assuming that the person travelled ok from Selby to Garforth in the morning, and it was only their return journey from Garforth to Selby that was affected, and that they held a Selby to Garforth return ticket (rather than two singles), then they would be due a refund of 50% of the value of the return ticket (not a full refund) from the retailer. They could also ask for additional compensation, of course, from the TOC.

Agreed.

Without knowing if it's a single or return journey, and the relative costs of the train vs the bus, and the extent of the delay, it's tricky to give the absolute best advice!

 

[Haywain]

relative costs of the train vs the bus,

As the bus is likely subject to the £3.00 fare cap, an inspired guess should be possible.

 

[mikeg]

From memory a single from Garforth to Selby is indeed £3