Second train cancelled on advanced ticket - take later train from origin?

[itfcfan]

I'm booked on an Advance Single for the following trains:

10:30 Liverpool Street
12:25 Norwich
12:34 Norwich
13:06 Great Yarmouth

I've received an email informing me the 12:34 Norwich - Yarmouth train has been cancelled. It invites me either to claim a refund on my ticket or take the next train. The next Norwich - Yarmouth train that is running is the 13:34 from Norwich.

I need to travel, but instead of waiting an extra hour in Norwich, I'd like to leave an hour later from Liverpool Street (on the 11:30 Liverpool Street - Norwich). In this situation, am I permitted to take the later train from London?

If I were to refund the original advance at this stage and buy a new advance for the later 11:30 departure I'd have to pay double the price of the original ticket. Given the situation is out of my control, having to do that would be frustrating.

Thanks in advance for any any advice.

 

[Watershed]

Assuming you're travelling on a weekday, the 13:34 is scheduled to arrive at Great Yarmouth at 14:06, exactly an hour later than the 12:34 should (13:06) - therefore you don't have additional rights under the Passenger Rights and Obligations Regulation (PRO). The delay would have to be over an hour for these additional rights to kick in.

That being the case, I don't think there is a strict entitlement to travel later from Liverpool Street, seeing as your booked train from there is presumably still running normally. However, there's no harm in asking Greater Anglia ahead of time whether they would be willing for you to do so (for example, you could contact them via social media). If they say no over social media, you could always try getting to a ticket office or station, preferably one operated by Greater Anglia, before the 10:30 leaves (possibly even on a previous day) and asking the staff there for an endorsement.

Unfortunately the rail industry isn't nearly as flexible on this sort of issue as it should be. In many cases it tells people that they have no choice but to be delayed and then claim Delay Repay, for instance.

 

[island]

Ask politely at the station and you may well get a favourable answer.