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Season tickets / lost smart card

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E

ess

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What's the process if a GWR Touch smart card gets lost and has a season ticket on it? Does the passenger have to apply for a new smart card and wait to receive it in the post? What do they do in the meantime while waiting for the replacement to arrive?
 
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RailUK Forums

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Birmingham

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You should notify GWR that you’ve lost your smart card so that they can cancel it. You could probably do this and get a replacement smart card with your season ticket on it at a GWR ticket office.
 
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plymothian

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Plymouth
From the GWR website

What should I do if my GWR touch smartcard has been lost or stolen?
Call 03457 000 125. We’ll cancel your GWR touch smartcard to stop anyone else from using it and
send you a new one.


What happens to any tickets that were on my lost or stolen smartcard?
We can arrange for a replacement ticket to be added to your smartcard if the ticket was purchased at
a GWR station or on our website. We may charge a fee to replace your tickets.
 
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