• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

SE trains gave father in law bad advice

Status
Not open for further replies.
P

pethadine82

On Moderation
Joined
16 Jun 2012
Messages
283
My FIL has any oyster 60+ card which entitles him to free journeys after 9.30.
He travelled from Northolt to Victoria, and then was told he needed a ticket from someone at SouthEastern to Bromley South.

He bought a ticket and when I questioned him, he should not have been asked to pay for a ticket as his pass covers him.
If he travelled without a valid ticket he would have got a penalty fare.

What is the best way to proceed as he was given incorrect advice.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Y

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,568
Location
Yorkshire
Ask Southeastern for a refund. Let us know how you get on.

What conversation(s) took place exactly?

Did he use a paper ticket? Does he still have it? If not, how did he pay for it?
 
P

PeterC

Established Member
Joined
29 Sep 2014
Messages
4,786
Was he stopped from boarding or did he enquire if the card was valid?

If he enquired what did he ask?

If, for example, he enquired about validity by quoting the train's final, out of zone, destination then I can see somebody assuming, rightly or wrongly, that he wanted to use the card to that station.

I am not trying to excuse South Eastern but my own experience of dealing with customer's issues is that the problem often arises from asking the wrong question in the first place.
 
Status
Not open for further replies.

Top