Yeah I’m sure it was a penalty fare or a fine for not having a ticket, I had to give email address date of birth etc but have 21 days to respond or it gets taken further which is why I’m worried if they only communicate through email.
Were you given anything at the time?
Not at the time I had to give my details and they said there would be something sent to me in the next few days/weeks
Only 1 - Glasgow to Carlisle. The first 9 miles are in England!
Yeah it happened in Scotland
Was through a revenue protection officer think it’s a fine that I have been given
Which suggests that an email address might be taken to enable them to get in touch later?
No I wasn’t given any paperwork or any reference numbers or anything, it was because I had the wrong ticket for the journey the revenue officer took my details and said they’d send something in the coming days/weeks
Yeah I’ve tried contacting they said there’s no direct communication link to the revenue team so it’s been impossible to get the email updated so far
This might be helpful. Sounds like it’s probably a TIR that was issued.
It says:
Which suggests that an email address might be taken to enable them to get in touch later?
Might be worth contacting Scotrail with the time and location of the incident (without providing any potentially incriminating information) and asking them to update the email address as the email provided is no longer accessible?
A fine is issued by a court, a revenue protection officer cannot issue a fine. It sounds like your details have been taken so they can investigate and get back to you with next steps - probably asking you to pay the fare owed. But this could escalate if their correspondence doesn’t reach you.
How have you contacted them? If you’ve called it might be best to email so they have time to actually look into it.
Yeah I think that’s what it’ll be
Yeah I’ve called and emailed customer relations with no reply yet, was given an email to get in touch with that isn’t valid
The first post looks like they did take an address too
Yeah I’ve been trying to find out but can’t see anywhere and they’re impossible to get in touch with so can’t even find out
Either one yes as I understand it
So do you think if I can’t reply to their emails that it will go down as not engaging as I’m not sure if that’s the only channel they use for contacting as I don’t use that email and can’t contact them to update
Just hoping the send a letter out to the address so I can resolve it that way
Did this ever get sorted in the end? Something similar happened to me and (despite giving my correct details) i’ve heard nothing from them and it’s been 2 months. I’m assuming i’m under some sort of investigation, or nobody’s bothered to press further.
Please start your own thread if you would like assistance, which you are very much welcome to have - it just keeps things easier to have one case on each thread. Thanks!
They take a name, address, email and phone number but you're only obligated to give a name and address. They'll use email as a first point of contact and then post if that's not available.
You're also asked to pay the correct fare on the train before it gets to the point of taking details. Was this done?
It said minimum fare of £10. I'm sure there's another thread on the subject somewhere
