Scotrail or Northern?

[BlueFox]

I'm due to travel from Carlisle to Newark, via Newcastle this morning.
The 9.43 from Carlisle to Newcastle has been cancelled due to a tree blocking the line between Kilmarnock and Carlisle. So I'm going to get to Newark over an hour late.


It's a Scotrail train and the National Rail website says it's a Scotrail service, but it's operated by Northern between Carlisle and Newcastle. So do I claim delay repay from Scotrail or Northern?

 

[grumblingalong]

Scotrail service scotrail claim

 

[gray1404]

The service between Carlisle and Newcastle is operated by Northern so its them you claim from.

 

[maniacmartin]

I would claim from the operator that is listed as operating the service in the timetable (and in itineraries produced by National Rail website), which is ScotRail.

 

[ainsworth74]

Agreed claim from the timetabled operator. It is of no concern to the passenger where the train crew working the service come from.

 

[gray1404]

Agreed claim from the timetabled operator. It is of no concern to the passenger where the train crew working the service come from.

Only when you are travelling on a Northern Only Pass but you want to travel between Carlisle and Newcastle

 

[ainsworth74]

Only when you are travelling on a Northern Only Pass but you want to travel between Carlisle and Newcastle

Well technically it wouldn't be valid! However common sense would, I'm quite certain, prevail and no-one would bat an eyelid

 

[gray1404]

Well technically it wouldn't be valid! However common sense would, I'm quite certain, prevail and no-one would bat an eyelid

It is totally 100% valid because the service is operated by Northern. In the same way such a ticket is not valid between Glasgow and Carlisle on the same train because it is operated by Scotrail.

 

[grumblingalong]

It is totally 100% valid because the service is operated by Northern. In the same way such a ticket is not valid between Glasgow and Carlisle on the same train because it is operated by Scotrail.

The service is not operated by Northern, it is operated by a Northern crew for Scotrail. The service operator is thus Scotrail, Northern are effectively a subcontractor.

 

[yorkie]

I believe the arrangements for through trains may have changed over the years, but as it's listed as a Scotrail service from Carlisle to Newcastle, then it is Scotrail you need to claim from.

And the claim is for the whole journey to Newark.

(and if the Newcastle-Newark train encountered further delays, that wouldn't change the fact you'd be claiming from Scotrail)

 

[Starmill]

The service is not operated by Northern, it is operated by a Northern crew for Scotrail. The service operator is thus Scotrail, Northern are effectively a subcontractor.

This is wrong. The service is operated by ScotRail between Glasgow Central and Carlisle and then by Northern between Carlisle and Newcastle. NRE simply reports this incorrectly due to an IT error.

I agree that the customer should follow the advice of NRE. However, an IT limitation does not change the fact that the service is specified and legally run by Northern. SR will probably therefore pass the claim on.

BRTimes does not have the error with these services, and an operator changing en route is also not new.

http://www.brtimes.com/#!train?uid=...=#!board?stn=GLC&filt=NCL&date=20161122&show:

 

[yorkie]

Scotrail also say it's operated by them on their website, so they shouldn't be passing it on, but I agree that is a strong possibility.

[FONT=Courier New][B]Journey summary
Outward Journey (23 Nov 2016) [/B]
Depart          Arrive           Travel by  Train company  Duration
09:43 Carlisle  11:06 Newcastle  Train      SCOTRAIL       01h 23[/FONT]

 

[dave4jackie]

Is the dmu that workst the service a scotrail or northern unit

 

[Kite159]

Is the dmu that workst the service a scotrail or northern unit

Apart from some of the early morning/late evening services which only reach Dumfries, it is Scotrail 156s

 

[grumblingalong]

This is wrong. The service is operated by ScotRail between Glasgow Central and Carlisle and then by Northern between Carlisle and Newcastle. NRE simply reports this incorrectly due to an IT error.

I agree that the customer should follow the advice of NRE. However, an IT limitation does not change the fact that the service is specified and legally run by Northern. SR will probably therefore pass the claim on.

BRTimes does not have the error with these services, and an operator changing en route is also not new.

http://www.brtimes.com/#!train?uid=...=#!board?stn=GLC&filt=NCL&date=20161122&show:

In that case then yes, the other way around. Clear as mud as per usual then!

 

[Starmill]

In that case then yes, the other way around. Clear as mud as per usual then!

I agree. It's frustrating that the official source (National Rail Enquiries) is the one that can't handle the 'truth', but the unofficial source, BRTimes, can!

 

[bb21]

I am inclined to say claim from Northern, as it is officially a Northern service, but it doesn't really matter as either way it will eventually find the responsible TOC, if you don't mind waiting.

 

[Wallsendmag]

It depends which way you are going, the 0646 NCL to GLC is advertised at NCL as the 0646 Northern service to Barrhead


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[185143]

It depends which way you are going, the 0646 NCL to GLC is advertised at NCL as the 0646 Northern service to Barrhead


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Why is it advertised as Barrhead in Newcastle? The scots advertise it as a Newcastle service in Glasgow


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[John @ home]

Why is it advertised as Barrhead in Newcastle?

Because there is a later service to Glasgow Central which arrives there earlier than the 0646 train (the 0735 Newcastle - Glasgow Central 1025).

 

[BlueFox]

As there doesn't appear to be a definitive answer I've put my made my claim with Scotrail, as they were the company shown on my itinerary.

 

[BlueFox]

I've received a RTV from Scotrail in the post today.