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ScotRail now offers split tickets
- Thread starter Starmill
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PG
Established Member
So if I were to go to the ticket office would they offer the split unprompted?
Haywain
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No. They are required to sell the cheapest ticket for the specific journey requested, so if you ask for a ticket from Helensburgh Central to Dundee that is what you will get. If you want a split in Glasgow you will need to ask for that.
Bletchleyite
Veteran Member
It appears the Trainline splitting functionality has been added to all the "white label" Trainline derived TOC apps. I noticed it on the WMT (LNR) one a couple of months back.
Indeed. No doubt sorely undermining the position of the booking clerks at stations given the company's own digital sales channels are offering much lower prices in some cases. Dreadful if so.
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Interesting; I believe Trainline's systems still only allow one split, is that right?
They are not allowed to do that. However in practice, they might do so, if they do not follow the instructions they are supposed to follow under "impartial retailing rules".
I've never seen it offer more than one myself. My guess would be that this is therefore still current.
drb61
Member
The downside of split ticketing though, if I'm right in thinking, would be no delay repay if a connection is missed at the split point?
Mcr Warrior
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Don't see why not, provided that you're travelling on a through service that actually calls at the intermediate station, or, if changing trains at the split point, the minimum connection time is respected
Haywain
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That's a myth.
Bletchleyite
Veteran Member
No, you're not right.
It becomes very difficult if you quote one price to the customer and then they say ”Oh well, Trainline tells me this price“ you then have to ask the customer to look at where Trainline splits the fare and then ask them to ask for that combination of tickets. To the customer it almost looks as if you’re trying to rip them off!
A lot of the time the customer isn’t even aware of what Trainline is selling them. TOCs apps now doing this is going to cause further issues I think.
Delay Repay compemsates you for delays to your journey. You may use a combination of two or more tickets to make a journey (NRCoT s.14)
Many train company Delay Repay sites ask if you've used split tickets when you make a claim and are set up for details of multiple tickets to be entered.
Absolutely not. If someone has told you that, they are very wrong.
PG
Established Member
This is somewhat of a dilemma - TOC website and app offering something that they then cannot offer at the station which they manage/operate. Do the impartial retailing rules not apply online?
superkopite
Member
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What is the message to their customers now that this has been introduced? Why all of a sudden have tickets gotten cheaper, in some cases substantially so?
Exactly. It puts the staff doing retail at stations, or onboard from certain stations, in a really embarrassing position.
Kite159
Veteran Member
Is that any different with the ability to buy advance tickets on the day from certain TOCs which can't be sold at ticket offices?
Probably not. Most of the big split anomalies are only there because ScotRail lowered the through fares for some tickets in 2013 to match the price of the common split.
For example Stranraer - Glasgow was lowered, and that included intermediate flows such as Stranraer - Paisley Gilmour Street in with that, but didn't include, say, Stranraer - Gourock. Thus loads of new splits were opened up.
Single fares:
Stranraer - Barrhill £12.30
Stranraer - Girvan £14.50
Stranraer - Ayr £14.70
Stranraer - Kilwinning £15.70
Stranraer - Paisley Gilmour Street £16.70
Stranraer - Glasgow £17.30
All perfectly reasonable and sensible so far. Bit odd Girvan costs that much bur whatever.
Stranraer - Port Glasgow £32
Stranraer - Pollokshaws West £32.20
Stranraer - Shotts £36.80
Stranraer - Bathgate £37.00
Stranraer - Kilmarnock £42.60
Stranraer - Ardrossan South Beach £36.20
Stranraer - Largs £42.30
Stranraer - Dumbarton Central £46.10
Stranraer - Dunblane £46.70
Stranraer - Falkirk £46.70
Stranraer - Motherwell £46.80
Stranraer - Livingston South £52.70
Stranraer - Edinburgh £52.70
Stranraer - Musselburgh £56.70
Stranraer - Oban £73.00
Stranraer - St Andrews £73.20
Stranraer - Aberdeen £125.20
All well out of line with reality and totally bananas prices nobody would willingly pay.
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drb61
Member
OK thanks for all who clarified regarding delay repay. I was possibly thinking of a scenario where you buy the tickets for each leg of your journey completely separately?
While I would recommend buying them all as part of one through journey, with one itinerary; failing that, add each one to your basket and buy in one transaction, and if neither is possible, then buy from the same retailer, if practicable to do so, it's by no means essential to do any of this.
Even if you buy them completely separately, you are still entitled to use them for one journey. However, the onus is on you to demonstrate it was a valid itinerary at the time of booking.
Again, makes no difference. If you have a valid set of split tickets, however you came to buy them and even if they're different ticket types or in different formats, then you are entitled to the same protections as making a through ticket (e.g. Delay Repay).
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