If you use a mobility scooter, we'd like to make travel on our trains as easy as possible for you. Light Travel Scooters can be carried on all ScotRail services including Sleepers (with the exception of the Fort William Sleeper where the guard’s van detaches at Edinburgh).
Please take into account the following:
You need to book in advance through the ScotRail Assisted Travel helpline on 0800 912 2901 or 18001 0800 912 2901 (Travel Text Relay services for the hard of hearing).
We can only carry one scooter per train, unless the train has second wheelchair space.
You must be capable of transferring to a seat on the train. The scooter manufacturer’s instructions normally specify that you cannot travel sitting on the scooter whilst travelling in another vehicle.
Scooters must be stowed in the designated Disabled/Wheelchair areas.
Scooters must not have either a canopy or a rear fitted basket that would make the scooter too large for the available space.
On sleeper services, a scooter will take up 2 bicycle reservations and is stored in the guard’s van.
Scooters suitable for train travel
Only Light Travel Scooters (or those with a similar design/specification) will be accepted. Light Travel Scooters are the only models that can be safely and efficiently manoeuvred to the disabled space where it must be stowed during the journey.
Things to make sure of
When you book, you will be asked what type of scooter you have. Refer to your owner’s manual for the size and measurements of the scooter. Some manuals will give maximum user weight and turning radius that should not be more than 99 cm (see table below). Scooters which meet the following criteria can be carried:
Maximum dimensions
Maximum length 104cm (41”)
Maximum width 56cm (22”)
Maximum user weight 136kgs (300lbs – 21 stones)
Maximum turning radius 99cm (39”)
You’ll also be asked if you are able to transfer yourself from the scooter to a seat without staff assistance, as you won’t be allowed to travel on the train while seated on the scooter. This will also help if the scooter has to be pushed in/out of the train. Unfortunately, if you can’t, your booking cannot be accepted.
When the scooter is parked it must be immobilised by having the key taken off/out, having the battery removed or being switch operated, depending on type of scooter controls. This policy only applies to our services – if your journey involves other train operators, check with them too.
