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Scotrail delay repay or something else

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newguy

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There was issues on the Neilston line this morning and my train was cancelled. I have a weekly session ticket and in end I decided to drive into Glasgow. I would usually use the trains both ways. The trains were back on by the afternoon. i take it I can only claim delay repay for the morning trip and there is no way to claim anything for coming home, as I couldn’t use the second trip Thanks
 
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yorkie

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As a general rule, Delay Repay only applies for journeys that were actually made.

However discretion may be shown for Season tickets (for single or return tickets you would get a full refund in your situation whereby the ticket would be wholly unused)

I had a quick look for Scotrail's policy on the matter but it wasn't immediately obvious to me what their policy is. I am sure someone else will know...

I'd argue that it would be reasonable for you to be given a pro-rata refund of £5.50*. Whether it's worth the hassle of completing the form for such a sum I'll leave up to you. (* The ticket is valid for 7 days but it's reasonable to assume 5 days usage) and it's not clear to me if that would be Scotrail's policy, or whether you'd fill in a Delay Repay or a refund form (I'd assume the latter given you didn't make the journey).
 
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