scotsman
Established Member
- Joined
- 6 Jul 2010
- Messages
- 3,252
Do ScotRail have to respond within a certain time to compensation claims, like they do with complaints?
Just asking because I've sent off a claim and remembered seeing something about 7 days in it. Also, would the £5 compensation for not responding within that time be available? (As is the case in the Passenger Charter for responding to complaints)
Or, if someone can actually find the passengers' charter (I tried and failed
)
Cheers
Just asking because I've sent off a claim and remembered seeing something about 7 days in it. Also, would the £5 compensation for not responding within that time be available? (As is the case in the Passenger Charter for responding to complaints)
Or, if someone can actually find the passengers' charter (I tried and failed
)Cheers
