RSTL Staff leisure pass

[Will19]

Hi all,

Hope anyone can help me :

I’ve had a situation with a member of revenue staff from the TOC I used to work for . I left 3 weeks ago to another job outside the railway and bought a season ticket with an RSTL travel pass to use for a Month after being told by a manager that I could keep the Staff Leisure Card to the date of expiry being 29th Oct 2024 after being also told on the train the previous week by a revenue member staff and her colleague that it was fine to use till expiry. She then 3 days later decides to TIR - Ticket Irregularity Report me and I said to her that she checked it 3 days ago and said no problem but today it was a different story.

I’m really worried and want to just pay them anything I owe as this was a mistake on my part for not reading the specific terms and conditions and also the manager giving me the wrong advice but also i obviously wouldn’t have done it if I was told to hand the RSTL pass back which I wasn’t and wasn’t told what to do with it.

Hope you guys can help.

 

[CyrusWuff]

Unfortunately you've been given incorrect information. Rail Staff Travel publish a document called "What happens when I leave?" which makes it clear that you need to return the season ticket for a refund on your last day and cut all your other passes into four (along the diagonals) and email them with photos proving you've done so. TOC-specific passes should usually be returned to your HR Department.

The only exception to this is where you finish working for TOC A one day and start working for TOC B the next, when you can retain everything except any TOC-specific passes.