RSH eVoucher expiry issues

[bengolding]

Happy New Year all from a sunny Sudney.

A friend has a RSH £10 eVoucher with an expiry date of 31/12. It is still showing in their account but they say there is no option on the Payment Page to ticket the eVoucher box in order to redeem it.

Should the eVoucher still be valid for bookings until 23:59 today back in the UK?

Thanks.
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For anyone interested, a technical error caused these vouchers to expire at 0001 on the 31st instead of at 2359. RSH are offering a 2 week validity extension to those affected, if you email them.

 

[MKD]

I was told they had been wrongly set to auto expire at MIDDAY on 31/12 instead of MIDNIGHT as advertised, ie the old 12:00am or 12:00pm mix-up.

And emailing them (on the day, having been told to by the Freephone helpline, albeit after a 5min+ wait), resulted in a fresh £10 voucher being applied to the account that lasts for a fortnight and which DOES show up as clickable eVoucher to use as payment!

MKD