RR1 error - advice how to proceed

[mune2025]

This is the third thread you've posted about this issue. You were given substantive and accurate replies in the previous two. Why are you asking the same questions over and over? It's a waste of people's time answering your repeated questions.

Hi sorry, the original post had reference numbers and details that can be identified my case by an investigator. Hence I requested the admins to hide the post. I did not know we can have multiple threads open so before hiding the post, the admins merged the two threads. I posted a thread today because i received another email today from trainline. Sorry if i wasted anyone’s time

== Doublepost prevention - post automatically merged: 3 Mar 2025 ==

It is likely they will, however until they contact you and you know what they are asking it is best not to try and contact them. If you do receive any comunication from them, return here to ask for further advice before replying

== Doublepost prevention - post automatically merged: 3 Mar 2025 ==


Greater Anglia was also mentioned in that thread in addition to GWR, however now we are also seeing West Midlands mentioned:

mune2025 said:
I recently received an RR1 error and contacted Trainline about it. Today, I got an email from them, and I’m really panicking. Are they going to prosecute me? Do I need to reply and say I’ll pay the penalty, or are they just warning me that they’ll pass this on to Greater Anglia if any more refund requests are made?
If I don’t make any more refund requests, will they lift the restrictions and not take things further? I’m really scared about what this means. If they decide to investigate further can I pay a penalty and avoid a criminal conviction? Any advices are much appreciated

Thanks so much. Yes I will return here before I respond to them. I’m sorry I didn’t know greater Anglia was a railway company. I thought Greater Anglia is the organization that prosecute people. So please ignore my mention of greater Anglia in the previous post.

 

[skyhigh]

I posted a thread today because i received another email today from trainline.

What did this email say? Seeing as you've hidden the previous threads (why you'd do that rather than edit the posts to hide the reference number I'm not sure, but anyway) it would probably help if you could upload all the emails you've had from them so we can see exactly what is happening.

Did you respond to their last email, against the advice you were given?

 

[mune2025]

What did this email say? Seeing as you've hidden the previous threads (why you'd do that rather than edit the posts to hide the reference number I'm not sure, but anyway) it would probably help if you could upload all the emails you've had from them so we can see exactly what is happening.

Did you respond to their last email, against the advice you were given?

I had to hide them because the reference numbers and stations were also visible in the comments section and for some reason an error occurred when I tried to edit the original post.

And no of course not. I will upload screenshots of the redacted emails below. Many thanks.

 

[AlterEgo]

If you haven’t actually been stopped while travelling then you are best off ignoring the correspondence, as any railway related conviction requires the company to demonstrate that it was certainly you travelling.

 

[mune2025]

If you haven’t actually been stopped while travelling then you are best off ignoring the correspondence, as any railway related conviction requires the company to demonstrate that it was certainly you travelling.

noted with many thanks

 

[Hadders]

Moderator Note - we had two threads on this case, one of which had become hidden. I've merged both threads together to keep things in one place.