right to be rerouted when delay expected >1 hour

[Starmill]

Do you think it would help by printing off and carrying a copy of the NR Conditions of Travel and showing the relevant paragraph to the staff member? Also is there anything to stop you from recording the conversation on your phone to later use as evidence that you were denied the facility?

The reality is that having them written down isn't going to change anyone's mind or persuade them to do something different unfortunately. I wouldn't bother wasting your time printing them.

It's important to be careful to speak politely and to try to smile when you're speaking with the staff, and no matter what to avoid appearing to be angry, but I thought those went without saying so didn't specifically mention them.

You could covertly record the conversation if you really wanted to, but in practice it would be no use otherwise than as a memory aid for you. I personally wouldn't bother. Politely ask for something in writing once, if that is declined then it is declined.

 

[tomuk]

Do you think it would help by printing off and carrying a copy of the NR Conditions of Travel and showing the relevant paragraph to the staff member? Also is there anything to stop you from recording the conversation on your phone to later use as evidence that you were denied the facility?

As the previous poster said unless you are trying to be some sort of martyr or a modern day Roger Cook \ Lynn Faulds Wood just go with the flow and if your really get stuck or are severely inconvenienced write to the TOC after the fact and put in a claim for reimbursement. You could always go down the Small Claims\HCEO route if they ignore you. Brandishing a copy of the NRCoT or you phone and saying 'I know my rights' and 'I'm recording this' isn't conducive to a desired outcome.

A question I do have about this right to be rerouted, Article 16? In the past there was at least one consultation into applying the EU convention to UK 'law' and the application or not of various exemptions. Guidance was also published for other transport operators about how they could fulfil their obligations under other articles i.e. supply of food and drink during a delay. Up to an hour you get a cup of tea, after two hours you get a 8oz Steak dinner etc.

Were all these requirements 'copied' over after the B word happened? Have the DfT taken the opportunity to clarify any of these passengers rights?

 

[Watershed]

A question I do have about this right to be rerouted, Article 16? In the past there was at least one consultation into applying the EU convention to UK 'law' and the application or not of various exemptions. Guidance was also published for other transport operators about how they could fulfil their obligations under other articles i.e. supply of food and drink during a delay. Up to an hour you get a cup of tea, after two hours you get a 8oz Steak dinner etc.

The PRO were automatically retained in UK law post-Brexit by virtue of section 2 (as amended) of the European Union (Withdrawal) Act 2018. They were modified by the Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018, but not in any way that is material to Articles 16-18.

The domestic rail industry was for a long time exempted from the provisions of the PRO, but this exemption ended on 4 December 2019.

The DfT publishes guidance on compliance with the PRO, although in the consultation undertaken before the end of the exemption, it clearly seemed to think that existing UK law and the NRCoT already provided most of the rights guaranteed by the PRO.