Application Deadline10 February 2017 at 12:00Salary Package£30,540RegionNorthamptonshire / BuckinghamshireHours Days37 hours - includes on call and will require flexible work arrangementsWe are looking for
Revenue Protection and Security Managers to plan and undertake a range of intelligence-led revenue protection, security and customer service responsibilities across the London Midland network in order to achieve the company objectives for minimising ticketless travel and improving customer satisfaction measures.
Key accountabilities include:-
- Minimise ticketless travel, promote the purchase of tickets before travel, and gather additional revenues by travelling throughout the LM network, checking tickets and intervening when examples of ticketless travel are identified.
- Identify where and when ticketless travel is happening on the network by gathering and analysing information from personal observation, reviewing ticketless travel surveys and talking to passengers and colleagues.
- Investigate instances of fraudulent travel based on information received, and take appropriate action to minimise loss of revenue and reduce the risk of further fraudulent behaviour.
- Work with colleagues to develop and implement a plan that responds to the intelligence that is coming in about ticketless travel, including where and when to focus resources and the most appropriate forms of deployment.
- In collaboration with colleagues and in line with any agreed plans, minimise revenue losses from ticketless travel by undertaking specific revenue protection initiatives, including deployment to particular routes, blockades and following up persistent examples of fare evasion.
- When required, provide a revenue protection or customer service presence and/or manage others including third party agencies and contractors at special events such as football matches and music concerts by supplementing normal barrier ticket checks and providing additional presence at key points in the station.
- In conjunction with other colleagues and external agencies, respond to examples of anti social behaviour to prevent the behaviour from continuing while at all times working according to the relevant safety guidelines. When appropriate, report the behaviour to British Transport Police.
- Play a key role in the management and delivery of multi agency activities to reduce fare evasion, improve safety and security and improve levels of customer service provided. Other agencies will include the British Transport Police, safer travel teams and security contractors....
