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Return tickets when journey partly cancelled

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aelius

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7 Mar 2012
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75
Does anyone know how to buy an return ticket when a train is partly cancelled.

I wanted an off peak return between A and C via B. The price is the same for A to C as for B to C.

In the past I would just go to a station and buy a return ticket but station A is not manned and B needs a car journey.

However the early trains between A and B have been cancelled and not replaced by buses. I will have to pay for a normal bus between A and B to get the train I wanted. Trains between A and B are running for the return journey (at the moment).

I had two options on line:

1. Buy a return from B to C with reservations in the trains I wanted to travel on and pay for bus A to B and return train B to A. This costs more in total

2. Buy a return from A to C and pay for one bus journey between A and B. However because the journey planner showed the train cancellation between A and B, it would not let me book a reservation on the train I wanted to travel on between B and C. It would only let me proceed with a reservation on a later train that connected with the first running train between A and B. So I have a reservation on a train that I will not be using and no reservation on the one I will be using.

If I had time I suppose I could change the reservation but it’s not possible because the nearest manned station is B and not convenient. And on the day it will be too late.

And of course this would not be a problem with advance tickets but two advance tickets in this case are more expensive than an off peak return and offer less flexibility.

Or I could drive to B and park there but station parking charges are verging on the extorionate.

The lesson might be to better plan in advance but in that case I would probably have got the ticket and reservations I wanted, but turned up at station A to find the train cancelled and no rail replacement buses.
 
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miklcct

Established Member
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2 May 2021
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Cricklewood
As you have an off peak return, you can just board the train at B without a reservation.
 

gray1404

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Joined
3 Mar 2014
Messages
7,604
Location
Merseyside
Would you clear the names of the stations concerned so we can give you more tailored advice.
 

aelius

Member
Joined
7 Mar 2012
Messages
75
Does anyone know how to buy an return ticket when a train is partly cancelled.

I wanted an off peak return between A and C via B. The price is the same for A to C as for B to C.

In the past I would just go to a station and buy a return ticket but station A is not manned and B needs a car journey.

However the early trains between A and B have been cancelled and not replaced by buses. I will have to pay for a normal bus between A and B to get the train I wanted. Trains between A and B are running for the return journey (at the moment).

I had two options on line:

1. Buy a return from B to C with reservations in the trains I wanted to travel on and pay for bus A to B and return train B to A. This costs more in total

2. Buy a return from A to C and pay for one bus journey between A and B. However because the journey planner showed the train cancellation between A and B, it would not let me book a reservation on the train I wanted to travel on between B and C. It would only let me proceed with a reservation on a later train that connected with the first running train between A and B. So I have a reservation on a train that I will not be using and no reservation on the one I will be using.

If I had time I suppose I could change the reservation but it’s not possible because the nearest manned station is B and not convenient. And on the day it will be too late.

And of course this would not be a problem with advance tickets but two advance tickets in this case are more expensive than an off peak return and offer less flexibility.

Or I could drive to B and park there but station parking charges are verging on the extorionate.

The lesson might be to better plan in advance but in that case I would probably have got the ticket and reservations I wanted, but turned up at station A to find the train cancelled and no rail replacement buses.
I wanted an off peak return.

When I got to station B, I found there were replacement buses laid on, but they were not shown on the rail planner. So just really wasted the cost of a bus fare.

I know I can use the ticket on any off peak trains. Just worried that it might be packed. It wasn’t. Two Avanti unreserved coaches.

I’m sure some ticket sites allowed you to buy tickets without reservations but I couldn’t find out how to do that on the Avanti site. I had to use Avanti this time because I had an E voucher to us.
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,586
Location
UK
Does anyone know how to buy an return ticket when a train is partly cancelled.

I wanted an off peak return between A and C via B. The price is the same for A to C as for B to C.

In the past I would just go to a station and buy a return ticket but station A is not manned and B needs a car journey.

However the early trains between A and B have been cancelled and not replaced by buses. I will have to pay for a normal bus between A and B to get the train I wanted. Trains between A and B are running for the return journey (at the moment).

I had two options on line:

1. Buy a return from B to C with reservations in the trains I wanted to travel on and pay for bus A to B and return train B to A. This costs more in total

2. Buy a return from A to C and pay for one bus journey between A and B. However because the journey planner showed the train cancellation between A and B, it would not let me book a reservation on the train I wanted to travel on between B and C. It would only let me proceed with a reservation on a later train that connected with the first running train between A and B. So I have a reservation on a train that I will not be using and no reservation on the one I will be using.

If I had time I suppose I could change the reservation but it’s not possible because the nearest manned station is B and not convenient. And on the day it will be too late.

And of course this would not be a problem with advance tickets but two advance tickets in this case are more expensive than an off peak return and offer less flexibility.

Or I could drive to B and park there but station parking charges are verging on the extorionate.

The lesson might be to better plan in advance but in that case I would probably have got the ticket and reservations I wanted, but turned up at station A to find the train cancelled and no rail replacement buses.
I would go for option 2, then contact the relevant TOC's customer services (the quickest response will likely be through Twitter) and ask for seat reservations on the service you intend to catch.

It is very poor for services to be withdrawn without replacement, however it's a practice which has spread across the industry in a pernicious manner.
 

island

Veteran Member
Joined
30 Dec 2010
Messages
17,907
Location
0036
Unfortunately, without knowing what stations A, B, and C are it's unlikely we will be able to give you useful advice.
 
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