Reservations issued for ' Virgin Trains East Coast'

[Deerfold]

Moderator note: Split from https://www.railforums.co.uk/threads/trainsplit-and-crosscountry-double-reservation.192450

I was surprised to find my reservations for today for Trainsplit were for Virgin Trains East Coast. That could cause confusion for some.

 

[Hadders]

I was surprised to find my reservations for today for Trainsplit were for Virgin Trains East Coast. That could cause confusion for some.

Not just Trainsplit. I purchased some tickets on the LNER website last week which were printed by a LNER TVM as 'Virgin Trains East Coast & connections'

 

[SickyNicky]

Not just Trainsplit. I purchased some tickets on the LNER website last week which were printed by a LNER TVM as 'Virgin Trains East Coast & connections'

That's down to the TVM. We feed a 5 digit route code to the TOD record and the TVM is supposed to decode that into the correct string from the IPTIS data feed.

 

[Haywain]

I purchased some tickets on the LNER website last week which were printed by a LNER TVM as 'Virgin Trains East Coast & connections'

Really? Where was the TVM?

 

[FQTV]

Not just Trainsplit. I purchased some tickets on the LNER website last week which were printed by a LNER TVM as 'Virgin Trains East Coast & connections'

I have some in front of me that were posted out by the LNER fulfillment centre for train services operated next month by 'London South Eastern Railway'.

 

[alistairlees]

I have some in front of me that were posted out by the LNER fulfillment centre for train services operated next month by 'London South Eastern Railway'.

That’s a different problem. They are using the wrong field from the data, rather than the right field but out of date data. If you see what I mean!

 

[Hadders]

Really? Where was the TVM?

Just had a look at the ticket. It was collected from one of the GTR TVMs at Stevenage (the LNER one (which is my 'go-to' TVM for collections) was out of order).

The ticket was 'LNER & connections' but the seat reservation booked me a seat on the '11:47 Virgin Trains EC'

 

[Wallsendmag]

Just had a look at the ticket. It was collected from one of the GTR TVMs at Stevenage (the LNER one (which is my 'go-to' TVM for collections) was out of order).

The ticket was 'LNER & connections' but the seat reservation booked me a seat on the '11:47 Virgin Trains EC'

Looks like a reference data error from our friends in Germany. Doesn't matter where they are booked it's how the TVM handles the route code.

 

[transmanche]

It's not just paper tickets that are affected. Back in July, I bought a 'TPE & Connections' E-ticket from TPE with the Newcastle-York leg on an LNER service. And this is how it showed in the app:

(I tweeted a copy of the image to TPE to let them know.)


Picture shows detail from a TPE E-ticket and shows the operator for the journey as Virgin Trains East Coast.