Reprint weekly season originally issued by another TOC

[maniacmartin]

Today I a bit disappointed when I attempted to get a weekly season ticket re-issued at a Greater Anglia station. The clerk consulted with a colleague and told me that they don't re-issue broken weekly seasons if the original was issued by another TOC, as there is no record of what's been issued in their system.

I was presenting to original (broken) season to surrender, and the original being issued elsewhere has not caused a problem for me before.

Is there a new policy on this?

 

[CyrusWuff]

I believe that, strictly speaking, a replacement for a Weekly season is supposed to be issued at full price, with a Refund Sundry issued to balance that out to zero. As such, some TOCs may be unwilling to give such a "refund" where they haven't sold the original ticket.

The Ticket Issuing System I use at work doesn't make that distinction, however, and issues the replacement at zero fare, just as it would for a monthly or longer.