The other day I was trying to buy a ticket (from LNR) on my phone while on a train (it was a ticket for my next connecting journey, not the one I was currently on) but had an absolute nightmare with technical issues.
Every time I tried to pay, it would sit for several minutes at a time on a spinning loading animation, and either sit there forever or sometimes exit by itself and give the message (see the attached picture) 'unable to take payment'. I don't think anything was wrong with my card, but we kept going through long tunnels just as I was checking out, so my own mobile data wasn't working. I'd tried the on-board WiFi, which would also seem to work fine but then suddenly stop when I tried to pay. Even when I got mobile data working again, it still said unable to take payment, over and over.
I was trying all sorts of things to find the cause - I was hitting back, to try to change between e-ticket and paper ticket to see if that made a difference, and I was switching between LNR's app and website, etc. Every time I hit back, it would lose my journey and I'd have to input the origin/destination/date all over again and do another search for tickets.
Then, during payment for the 50th time, it flashed up a message for 1 second saying something like "You have duplicate tickets in your basket, are you sure you wa–..." and before I could even read it fully, it switched to a screen saying payment accepted... and it had charged me twice!
I instantly requested a refund. These were paper tickets, and obviously they hadn't been collected yet. The refund worked fine, I have the email confirmation of my ticket at 08:57 and 2 emails saying Refund Requested and then Refund Successful at 08:58.
Today I see the refund is for £1.70 when the ticket cost £6.70. It says "Deductions: £5.00".
Deductions for what, exactly? I never even had the tickets in my possession and the refund was fully automated within seconds of the mistake occuring. What am I paying for here? Is it worth complaining or is there no chance and I just have to accept I've been scammed out of a fiver? This is the last time I'm trying to buy tickets with a spotty internet connection that's for sure.
Every time I tried to pay, it would sit for several minutes at a time on a spinning loading animation, and either sit there forever or sometimes exit by itself and give the message (see the attached picture) 'unable to take payment'. I don't think anything was wrong with my card, but we kept going through long tunnels just as I was checking out, so my own mobile data wasn't working. I'd tried the on-board WiFi, which would also seem to work fine but then suddenly stop when I tried to pay. Even when I got mobile data working again, it still said unable to take payment, over and over.
I was trying all sorts of things to find the cause - I was hitting back, to try to change between e-ticket and paper ticket to see if that made a difference, and I was switching between LNR's app and website, etc. Every time I hit back, it would lose my journey and I'd have to input the origin/destination/date all over again and do another search for tickets.
Then, during payment for the 50th time, it flashed up a message for 1 second saying something like "You have duplicate tickets in your basket, are you sure you wa–..." and before I could even read it fully, it switched to a screen saying payment accepted... and it had charged me twice!
I instantly requested a refund. These were paper tickets, and obviously they hadn't been collected yet. The refund worked fine, I have the email confirmation of my ticket at 08:57 and 2 emails saying Refund Requested and then Refund Successful at 08:58.
Today I see the refund is for £1.70 when the ticket cost £6.70. It says "Deductions: £5.00".
Deductions for what, exactly? I never even had the tickets in my possession and the refund was fully automated within seconds of the mistake occuring. What am I paying for here? Is it worth complaining or is there no chance and I just have to accept I've been scammed out of a fiver? This is the last time I'm trying to buy tickets with a spotty internet connection that's for sure.
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