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If I have an off peak return which is unused, I can receive a refund within 28 days (minus admin costs). If this was bought using a warrant, how will the refund be processed, and can this be done at any ticket office?
To expand on that a little, you'll need to provide the Company Name and Warrant Account Number (5 or 6 digits) when applying for the refund, so the TOC knows which account to credit.
I am not casting any aspersions against the OP but this reminds me of a tale one of our clerks told me about a young squaddie. Said squaddie hands his ticket (purchased with MOD warrant) over for a refund. Clerk processes it (original warrant details printed on ticket) and thanks squaddie. Squaddie appears a bit lost so the clerk asks if there is any thing else he can do to help. Squaddie asks for the cash for his refunded ticket. No can do says the clerk. How am I going to pay for my bus ticket says the squaddie? Not my problem retorts the clerk. Ok, can I have my ticket back asks the squaddie? No can do replies the clerk. He did offer to ask the Monkeys to pop down to the station to help the squaddie but the offer was politely (or maybe not) refused.
It should be noted that tickets bought with MOD Warrants are generally non-refundable, the main exception being season tickets, and for such refunds the clerk will also need to know the Budget UIN so the MoD know which unit's budget to credit.
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