Refund fraud

[917]

I have stupidly refunded a few tickets that weren't scanned on my journeys to London over the last couple of months, I have received an email from Avanti that they are investigating. What can I expect ? Will I receive a fine and or pay back what I have refunded.

 

[ainsworth74]

To be clear you used the tickets and then refunded them after travel?

 

[917]

Yes, looking back I had 5 journeys refunded

 

[notmyrealname]

Hi.

Could you show us an anonymised version of Avanti's email please? That will help the forum pros to advise you.

 

[Wimbledon19]

Following. Have received same from
Avanti.

 

[Hadders]

Following. Have received same from
Avanti.

Please start your own thread if you are in need of advice and forum members will be happy to assist. We only discuss one case in each thread to avoid confusion.

 

[Wimbledon19]

Please start your own thread if you are in need of advice and forum members will be happy to assist. We only discuss one case in each thread to avoid confusion.

== Doublepost prevention - post automatically merged: 22 Nov 2025 ==

Thank you, will do.

 

[NCC-1701]

If you’ve used the tickets to access station barriers then refunded the tickets, they’re already aware of what you’ve done and will write asking your version of events to see if you incriminate yourself even further.

Best thing to do is be honest, apologise and prey they offer an out of court settlement.