Refund for Taxi?

[Wallsendmag]

That doesn’t absolve ANY operator from the responsibility set out in 28.2 of the NRCOT



It still is, although more and more operators are ignoring this as they’ve seen how easy (and financially rewarding) it is to get away with it.


There’s a disappointing but unsurprising about of hand wiping in this thread isn’t there.

In my time in a Travel Centre we weren't involved in this it was all handled by the stations side. When I posted unable to help this was what I was thinking of.

 

[nanstallon]

Perhaps, customer relations are no longer relevant when TOCs are paid a management fee by the government (i.e. taxpayer), and therefore do not need to keep or attract custom. We are going back to "the public are a nuisance, getting in the way of our trainset" mentality which governed BR in the sixties. Hence ignoring responsibilities to passengers, and scaring people off claiming for delay-repay.

 

[nanstallon]

It ended better than I expected. I'd given up on the taxi fare refund, when all of a sudden my claim came back to life at GWR, and I have received the money. So, kudos to GWR and I take back the hard words!

 

[Legolash2o]

For me LNER said it was TPE who was responsible and forwarded the details to TPE.

TPE did reply but they asked me to do an online form that required registration. I just never got round to sorting that and it's now over their deadline. At the time I didn't want to register to do it.

It ended better than I expected. I'd given up on the taxi fare refund, when all of a sudden my claim came back to life at GWR, and I have received the money. So, kudos to GWR and I take back the hard words!

Glad yours is sorted!